Digital Application Specialist - Small Business

U.S. Bank•Minneapolis, MN

1d•Hybrid

About The Position

The Digital Application Specialist provides comprehensive digital application support to small businesses through chat and phone queue interactions. The role services and sells business deposit, lending, digital money movement, business credit card, payment, and other suitable credit products and solutions. It combines digital tools with human support, guides users through the application process, and suggests relevant next steps based on customer activity to help maximize application completion rates.

Requirements

High school diploma or equivalent.
Typically two to three years of customer service, sales, and/or prospecting experience.

Nice To Haves

Thorough knowledge of Business Banking products, bank policies, procedures, and support systems.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Ability to identify and resolve exceptions and interpret data.
Proven customer service or customer relations skills.
Effective interpersonal, verbal, and written communication skills.

Responsibilities

Assist small business customers with digital application servicing and processing, and route customers to appropriate sales, service, or support teams.
Use digital tools and customer relationship management systems to track customer interactions and referrals.
Maintain knowledge of business banking products and services to respond accurately to customer inquiries.
Accurately log customer interactions and track application funnel activity in Salesforce and other internal applications.
Identify cross-sell and referral opportunities for business deposit accounts, credit products, and other financial solutions.
Submit referrals or transition opportunities as appropriate to drive sales funnel completion.
Ensure customer interactions comply with banking policies, procedures, and regulatory requirements.
Partner with teams to optimize processes and improve the customer experience.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.