Digital Application Engineer (SSA)

Smiths Group • Edgewood, MD

6h • $147,521 - $221,281

About The Position

The Digital Application Engineer enables the digital pre-sales team by providing application expertise and technical customer support throughout complex sales opportunities. Acting as a bridge between Sales, Product Management, Solution Architects, and customers, the role translates customer challenges into value-driven digital solutions. With knowledge of digital applications, aviation X-ray networking, and AI-powered screening technologies, the engineer supports customer engagements, demonstrates solution value, addresses technical concerns, and helps advance opportunities toward successful closure. The role focuses on technical sales enablement and solution consulting, without ownership of product strategy, pricing, architecture, implementation, or commercial opportunities.

The position works with Digital Sales Executives and Key Account Managers on digital portfolio proposals and upsell opportunities; leads demonstrations, workshops, and proof-of-concept engagements; and relays customer and market requirements to product teams. It supports technical engagement with strategic accounts and regulators, creates reusable technical playbooks and collateral, contributes technical input to business cases and contract schedules, and maintains technical opportunity records and handover documentation. The role also monitors technology trends and competitor architectures, prioritizes support for strategic aviation pursuits while extending coverage to other markets, and contributes to colleague onboarding and enablement. Technical and commercial activities must follow company policies, ethical standards, regulatory requirements, and governance processes.

Requirements

• Bachelor’s degree or equivalent experience in Engineering, Computer Science, IT, or a related technical field.
• Background in solutions architecture, network or systems engineering, or technical pre-sales; ideally in security screening, aviation, critical infrastructure, or enterprise software/SaaS.
• Strong grasp of networking, systems integration, and cloud/on-premises deployment models, with comfort working across IT and OT environments.
• Experience supporting complex, multi-stakeholder tenders and RFPs.
• Ability to assess customer environments, interpret operational requirements, and identify practical ways digital applications can improve performance.
• Structured approach to technical questions and customer challenges.
• Ability to explain complex technical concepts clearly and in accessible, value-focused language to technical and non-technical stakeholders.
• Strong understanding of how technical capabilities contribute to customer value and commercial success, including performance, productivity, cost efficiency, investment protection, compliance, and risk reduction.
• Understanding of the organization’s commercial environment and how to support its commercial success.
• Strong understanding of Digital/IT technology, procurement processes, and industry regulations.
• Excellent communication, presentation, and stakeholder-management skills.
• Ability to collaborate and influence with a global mindset and cultural awareness, engage effectively with others, and build relationships with technical and commercial stakeholders.
• Proven matrix and stakeholder-management skills, including experience working virtually in diverse teams.
• Collaborative approach and comfort working closely with sales, product, and delivery teams.
• Strong analytical and structured problem-solving skills.
• Effective planning, prioritization, and multi-pursuit management capability.
• Willingness and ability to identify and support change and continuous improvement.
• High degree of resilience, self-motivation, and accountability.

Nice To Haves

• Knowledge of cybersecurity, cloud solutions, AI-enabled applications, or digital transformation programs.
• Experience participating in government procurement and tender processes.
• Exposure to customers in Aviation, Ports & Borders, and Urban Security market segments.
• Willingness to travel to support regional pursuits.

Responsibilities

• Partner with Digital Sales Executives and Key Account Managers on proposals for wider digital portfolio upsell opportunities.
• Run technical demonstrations, workshops, and proof-of-concept engagements with prospective and existing customers.
• Feed customer and market technical requirements back into Digital Portfolio and Product teams to inform the roadmap.
• Support senior and C-level technical engagement with strategic accounts and regulators, positioning the company’s open-architecture and interoperability credentials.
• Build and maintain standardized technical playbooks and collateral for repeatable pursuits across regions.
• Apply technical and commercial judgment to support business case development, solution pricing input, and contract technical schedules.
• Maintain accurate technical opportunity records and handover documentation through CRM and governance processes to support delivery planning.
• Monitor technology trends, competitor architectures, and emerging standards to identify risks and opportunities for the digital portfolio.
• Prioritize support for strategic aviation pursuits while extending technical coverage into Ports & Borders, Urban Security, and other target market segments.
• Contribute to onboarding and enablement of new digital and technical sales colleagues by sharing solution and architecture expertise.
• Conduct technical and commercial activities in accordance with company policies, ethical standards, regulatory requirements, and applicable governance processes.
• Identify technical, operational, and business risks early in the sales cycle and support opportunity qualification.
• Serve as a trusted technical advisor during customer engagements, workshops, executive briefings, demonstrations, and industry events.
• Help customers understand best practices and operational use cases for digital solutions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Competitive Business Profit Plan.
• Training and opportunities for career growth locally and globally.
• Flexible choice of benefits to support health and wellbeing, financial, and lifestyle needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level