Digital Analyst I
About The Position
The Digital Analyst I supports MUSC’s enterprise scheduling platform, QGenda, by ensuring accurate provider and clinic scheduling, maintaining data integrity, and delivering actionable insights to support operational and financial decision-making. This role plays a key part in optimizing clinic utilization, improving scheduling workflows, and supporting a growing network of providers and facilities. Working closely with the Lead Digital Analyst, the Digital Analyst I combines operational support, analytics, and process improvement to enhance scheduling efficiency and user experience across the organization.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of 2 years of relevant experience in analytics, operations, or systems support
- Strong attention to detail and commitment to data accuracy
- Intermediate proficiency in Microsoft Excel (e.g., pivot tables, lookups, data analysis)
- Excellent analytical, organizational, and communication skills
- Bachelor's Degree or equivalent, and 1 year of experience.
Nice To Haves
- Experience with provider scheduling, clinical operations, or healthcare systems
- Experience with QGenda or similar scheduling platforms (e.g., Amion, Kronos, Shift Admin)
- Familiarity with electronic health record systems (Epic preferred)
- Experience working in a healthcare or academic medical center environment
- Experience with Microsoft Power BI, Power Apps, or other data visualization tools
Responsibilities
- Maintain and update provider, clinic, and room schedules within QGenda to ensure accuracy and alignment with operational needs
- Support onboarding of new users, including profile setup, permissions, and scheduling templates
- Coordinate and communicate scheduling updates to stakeholders across departments
- Assist in implementing scheduling rules, templates, and workflow enhancements
- Perform regular audits of scheduling data to ensure accuracy and consistency
- Identify data discrepancies, workflow gaps, or system issues and escalate as needed
- Maintain alignment between scheduling data and operational practices
- Support ongoing data governance and standardization efforts
- Generate and analyze standard and ad hoc reports related to scheduling, capacity, and utilization
- Translate data into actionable insights to support operational and financial planning
- Develop and maintain dashboards and visualizations for leadership review
- Identify trends, inefficiencies, and opportunities to improve clinic utilization and scheduling effectiveness
- Lead meetings with various stakeholders and levels of leadership to explore and track opportunities leveraging QGenda reports
- Serve as the first point of contact for user questions, troubleshooting, and issue resolution
- Provide guidance to providers, schedulers, and administrators on QGenda best practices
- Assist in developing and maintaining training materials and user documentation
- Support training sessions and communication initiatives related to scheduling processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
