Digital Activation Specialist

U.S. Bank • Minneapolis, MN

4d • Hybrid

About The Position

Digital Activation Team members are responsible for handling inbound call requests from potential product customers and existing product clients while performing any applicable servicing requests within various online business banking systems. The role offers a hybrid and flexible schedule, which means there is an in office expectation of three or more days per week, with flexibility to work outside the office location on the other days.

Requirements

• Bachelor’s degree, or equivalent work experience
• One to four years of client management experience

Nice To Haves

• Detailed knowledge of business, financials, products and services, and the market
• Strong problem solving skills
• Basic knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks, projects, and deadlines simultaneously
• Proven customer service and client relations skills, including situational leadership and dispute or conflict resolution
• Strong presentation, interpersonal, verbal, and written communication skills

Responsibilities

• Exercise judgment and make decisions that have positive operational impacts on the business line.
• Assist with the resolution of client issues or Banker questions during the Business Digital Deposit Application process.
• Leverage applicable tools to assist in resolving and or escalating to the appropriate support channel.
• Assist the customer through the application process, view and assist in uploading documents that may be required during review, and review next steps a customer may be able to take for a declined application.
• Interact with clients and other departments to ensure successful client outcomes.
• Communicate to the client as appropriate.
• Exercise judgment and make decisions that have positive operational impacts on the business line.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level