Digital Account Manager - Corporate Communications

Black Sun Ltd

8d • Onsite

About The Position

We are seeking a Digital Account Manager with a passion for client relationships, strategic thinking, and account growth, specifically experienced in managing website builds within the corporate communications and B2B sectors. This role involves managing a portfolio of global corporate clients, including well-known names. The position is not suitable for individuals solely focused on digital marketing, performance campaigns, or multi-channel account management. Responsibilities span website builds, maintenance, financial and non-financial reporting on owned channels, and advising on digital solutions for stakeholder engagement. We are looking for an ambitious, curious, and innovative individual who excels at delivering projects on time, within scope, and within budget, with a deep understanding of client strategy, business models, and market trends.

Requirements

• 4+ years agency or client-side experience
• Experience interacting with clients at a variety of levels and across functions
• Excellent communication and presentation skills are essential
• Managing large build digital projects from inception to delivery with the ability to work unaided
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
• Experience of scoping digital projects of significant scale and complexity and identifying project risks
• Must be able to work effectively under pressure, within strict time constraints
• Ability to manage many urgent and often conflicting priorities
• Content management systems; (i.e AEM)
• Issue and bug tracking (i.e. JIRA)
• QA techniques and processes
• Knowledge of W3C WCAG levels and requirements

Nice To Haves

• Passionate about digital
• Strong interpersonal and communications skills
• Attention to detail and good organisational skills
• Technically literate
• Able to communicate complex digital solutions into layman’s language
• Strong ‘can do’ attitude
• Ability to take initiative

Responsibilities

• Oversee the client relationship across all activities
• Ensure client satisfaction by exceeding client expectations and being a strategic partner
• Develop a comprehensive understanding of clients’ digital strategy and communications needs
• Understand clients’ communications and stakeholder engagement challenges
• Oversee project management of website builds as well as day-to-day requests
• Brief internal teams, clearly defining requirements, deliverables and timelines
• Manage client budgets and profitability including all financial administration such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
• Successfully liaise and co-ordinate suppliers and partners
• Identify and develop opportunities for revenue growth and cross sales
• Continually develop knowledge of clients’ businesses and the industries they operate, identifying opportunities and ideas
• Lead client service and client reviews (e.g., benchmarks, quarterly reviews), and identify any cross sales and upsells opportunities
• Develop proposals for new work (for clients & prospects)
• Promote our solutions & services
• Successfully allocate and manage projects within your team, ensuring work is aligned to available skills
• Ensure status reports and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
• Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks

Benefits

• Equal opportunities to all potential employees
• Zero tolerance for discrimination
• Business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world
• Welcome applicants from all backgrounds

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed