Dietetic Assistant

WVU Medicine

2d•Onsite

About The Position

The Dietetic Assistant performs a variety of fundamental food service duties, such as patient meal-tray assembly, dish room work, utilities, cafeteria service, and cold food production. The employee works as part of a team to provide high-quality food and service to patients and customers. The primary assignment is Ruby Cafeteria AM Relief, with duties that may cover all areas of daily cafeteria operations. Management may reassign the employee to relief positions elsewhere in the Nutrition Department, based on training and certification under Hospital and Nutrition Department standards. The role requires exceptional customer service in a fast-paced, direct-order and multitasking environment. Pay depends on the daily assigned task. Primary hours vary: early shift, 5:15 a.m.–1:45 p.m., or late shift, 7:00 a.m.–3:30 p.m. The position includes alternating weekend and holiday shifts and is scheduled for 24 hours per week.

Requirements

A valid Monongalia County Health Department Food Service Worker Permit (FSWP) is required throughout employment. Before starting, the employee must have a valid FSWP or obtain a temporary MCHD FSWP no later than the first Wednesday of employment and a permanent FSWP within one month of the start date, at the next available class.
Until a temporary FSWP is obtained, the employee may not handle exposed food or any food-contact surface, equipment, or utensil; tray-delivery training and general department orientation are permitted.
Ability to lift up to 50 pounds and pull a fully loaded patient meal cart of approximately 250 pounds.
Ability to stand for the entire shift.
Ability to work effectively in a noisy setting and under deadline pressure.
Ability to understand written and oral communication.
Ability to work with cleaning and dishwashing chemicals.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Prepare assigned work areas for operation.
Prepare and maintain sanitizing solution at the required strength, changing it as needed.
Set up, restock, clean, and organize assigned areas, maintaining a clean and organized appearance throughout the shift.
Gather utensils based on correct portions.
Produce and maintain quality food and beverage products; prepare attractive, appetizing foods using quality ingredients.
Prepare products on time and keep them fresh throughout service, using batch production and avoiding excess.
Use leftovers according to the first-in, first-out method.
Follow the menu cycle and standardized recipes.
Portion food correctly.
Provide quality service to support customer and patient satisfaction.
Greet customers, take orders politely, and serve them efficiently; remain focused on customer service throughout each interaction.
Know food ingredients and allergens and ask a cook or manager when uncertain.
Address customer complaints professionally and seek management assistance when needed.
Remove trash from service areas promptly and clean spills promptly, posting appropriate caution signage.
Maintain attractive, uncluttered, orderly work areas and create informative displays and garnishes, including signage, labels, and price stickers in retail areas.
Follow departmental sanitation, safety, and quality-control guidelines, including proper use of cleaning chemicals.
Record refrigerator, dish machine, and other equipment temperatures as assigned.
Notify facilities and management about malfunctioning equipment.
Operate, clean, and store equipment properly in the assigned area.
Clean and sanitize work surfaces throughout the scheduled shift.
Store and label food items and chemicals properly.
Work assigned duties across Ruby Cafeteria operations and provide relief in Nutrition Department positions as needed.