Diet Office Rep - Prn

#REF!•Dallas, TX

2d•Onsite

About The Position

The Diet Office Representative is responsible for providing excellent customer service in the Food and Nutrition Services department. This role involves assisting patients with menu selections, performing office tasks, maintaining food safety standards, and serving meals. The position is located at Texas Health Dallas and operates on a PRN basis, typically three days a week, with rotating weekends. The department serves an average of 450 patients per meal in a fast-paced, diverse, and inclusive team environment focused on exceptional patient care.

Requirements

H.S. Diploma or Equivalent
1 Year in food service position or applicable customer service
FHC - Food Handlers Certificate (within 30 Days)

Responsibilities

Demonstrate excellent phone etiquette and customer service skills at point of service and in resolution of complaints/concerns/ questions.
Utilizes basic diet therapy training to assist patients in selecting correct menu items as needed.
Performs needed office tasks in an appropriate and timely manner. Prints reports, process requisitions and enter menus.
Maintains food safety requirements according to HACCP and department standards in the performance of all duties.
Maintains clean and orderly work area, ensuring compliance with health department and facility requirements.
Serve patient meals, assist with set up and prepare snacks accurately and timely according to procedures.
Returns to the patient room within a reasonable period of time to pick up dirty tray and to confirm satisfaction with the patient.
Comply with hand hygiene, patient identification, and personal protective equipment (PPE) requirements.