Diet Office Representative - Full Time; Rotating

Texas Health Resources•Dallas, TX

2d•Onsite

About The Position

The Diet Office Representative is responsible for performing office tasks in an appropriate and timely manner, including printing reports, processing requisitions, and entering menus. This role also involves utilizing basic diet therapy training to assist patients in selecting correct menu items, demonstrating excellent phone etiquette and customer service skills, and maintaining food safety requirements according to HACCP and department standards. The representative will also serve patient meals, assist with set up, prepare snacks accurately and timely, and return to patient rooms to pick up dirty trays and confirm satisfaction. Compliance with hand hygiene, patient identification, and personal protective equipment (PPE) requirements is essential.

Requirements

H.S. Diploma or Equivalent Req
1 Year in food service position or applicable customer service Req
FHC - Food Handlers Certificate 30 Days Req

Responsibilities

Demonstrate excellent phone etiquette and customer service skills at point of service and in resolution of complaints/concerns/ questions.
Utilizes basic diet therapy training to assist patients in selecting correct menu items as needed.
Performs needed office tasks in an appropriate and timely manner. Prints reports, process requisitions and enter menus.
Maintains food safety requirements according to HACCP and department standards in the performance of all duties.
Maintains clean and orderly work area, ensuring compliance with health department and facility requirements.
Serve patient meals, assist with set up and prepare snacks accurately and timely according to procedures.
Returns to the patient room within a reasonable period of time to pick up dirty tray and to confirm satisfaction with the patient.
Comply with hand hygiene, patient identification, and personal protective equipment (PPE) requirements.