Diesel Service Technician

RV•London, KY

About The Position

A Diesel Service Technician provides service to customers while maintaining exceptional customer service. Work may include cleaning, maintenance, visual inspections, removing and installing parts and attachments using appropriate manuals, report writing, disassembly and assembly, evaluating parts for reuse, and reconditioning. Technical work areas include preventive maintenance and brakes, diagnostics, steering, driveline, air conditioning, electrical systems, engines, and transmissions. The technician is expected to maintain technical proficiency, work effectively with the service team, diagnose and repair vehicles, support warranty claims, communicate repair needs and costs to customers, and help ensure every vehicle receives a quality service inspection. The technician also promotes a safe and clean workplace and properly uses and cares for company tools and equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Duties may vary by location and may be added or removed at management discretion.

Requirements

Ability to obtain and maintain 100% Certified Technician Status with LMS, Cummins, and other OEMs as required.
Ability to attend required hands-on classes and strive for a proficiency average of 90% or higher.
Ability to work daily and overtime as required.
Ability to be insurable and drive a vehicle.
Ability to obtain and maintain a CDL with appropriate endorsements if required by the location.

Responsibilities

Obtain and maintain 100% Certified Technician Status with LMS, Cummins, and other OEMs as required, attend hands-on classes as required, and strive for a proficiency average of 90% or higher.
Conduct oneself professionally, demonstrate a strong work ethic, and perform repairs correctly and efficiently.
Disassemble and reassemble equipment in the proper sequence so another technician can follow the work.
Foster a positive service team attitude and assist in other work-related areas as requested.
Review customer concerns and recent service history to better understand vehicle complaints.
Use online International and other OEM resources, including FCAP, EDS, and Edith, to diagnose concerns.
Monitor and professionally communicate about IKnow, EDS, and other OEM case files.
Obtain the information and documentation needed to initiate and successfully file warranty claims.
Perform a courtesy inspection of every vehicle and communicate repair or preventive-maintenance needs not listed on the work order.
Identify the Complaint, Cause, and Correction for each service concern.
Determine the parts and labor needed to complete repairs and ensure the customer is aware of repairs and charges.
Verify that all service work is completed to the highest possible quality standard.
Maintain open communication between shift technicians to support efficient information flow.
Promote a safe and clean work environment.
Use, care for, and store company tools and equipment properly.
Work daily and overtime as required.
Be insurable and able to drive a vehicle; obtain and maintain a CDL with appropriate endorsements if required by the location.
Perform other duties as assigned.