Diesel Service Technician

RV•Georgetown, KY

18h

About The Position

A Diesel Service Technician provides service to customers while maintaining exceptional customer service. Work may include cleaning, maintenance, visual inspection, and removal and installation of parts and attachments using appropriate manuals. The role also involves report writing, disassembly and assembly, parts reuse evaluation, and reconditioning. Technical areas include preventive maintenance and brakes, diagnostics, steering, driveline, air conditioning, electrical systems, engines, and transmissions. Technicians are expected to maintain required OEM certifications and proficiency, perform repairs efficiently and correctly, support customers through clear communication, and work collaboratively with other technicians. Duties may vary by location and may be added or removed at management’s discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to perform service and repair work in areas including preventive maintenance and brakes, diagnostics, steering, driveline, air conditioning, electrical systems, engines, and transmissions.
Ability to obtain and maintain 100% Certified Technician Status with LMS, Cummins, and other OEMs as required.
Ability to attend required hands-on classes and strive for a proficiency average of 90% or higher.
Professional conduct, a strong work ethic, efficient and correct repair work, and a positive team attitude.
Ability to work daily and overtime as required.
Ability to communicate professionally with customers, coworkers, and OEM support resources.
Ability to be insurable and drive a vehicle.
Ability to obtain and maintain a CDL with appropriate endorsements if required by location.

Responsibilities

Maintain 100% Certified Technician Status with LMS, Cummins, and other OEMs as required; attend hands-on classes as required and strive for a proficiency average of 90% or higher.
Conduct oneself professionally, demonstrate a strong work ethic, perform repairs correctly and efficiently, and disassemble and reassemble components in a clear, proper sequence.
Contribute to a positive service-team environment and assist in other work-related areas as requested.
Review customer concerns and recent service history to better understand vehicle complaints.
Use online International and other OEM resources, such as FCAP, EDS, and Edith, to diagnose concerns.
Monitor and communicate professionally about IKnow, EDS, and other OEM case files.
Obtain the information and documentation needed to initiate and successfully file warranty claims.
Perform a courtesy inspection of every vehicle and communicate repair or preventive-maintenance needs not listed on the work order.
Identify the Complaint, Cause, and Correction for each service concern.
Determine the parts and labor needed for repairs and ensure customers are aware of repairs and charges.
Verify that all service work has been completed to the highest possible quality standard.
Promote open communication between shift technicians to support an efficient flow of information.
Promote a safe and clean work environment, including the use of eye protection.
Be insurable, drive a vehicle, and obtain and maintain a CDL with appropriate endorsements if required by location.
Promote proper use, care, and storage of company tools and equipment.
Work daily and overtime as required.
Perform other duties as assigned.