Diesel Service Technician

Santa Maria•Santa Maria, CA

10d•Onsite

About The Position

Diesel Technician Want to join a successful commercial truck dealership in Santa Maria? GIBBS TRUCK CENTERS , established in 1969, is seeking an experienced Diesel Service Technician to lead our sales efforts, develop customer relationships, and drive the growth of our New and Used Commercial Truck business. Gibbs Truck Centers is a medium/severe-duty and heavy-duty Commercial Truck Dealer with five locations throughout Central California. For the past 26 years, the dealership has successfully earned the Circle of Excellence Award and, for the past three years, has been recognized with the Presidential Dealer Award , ranking among the Top 10 of 122 dealers in North America .

Requirements

Maintain up-to-date knowledge of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition.
Apply knowledge of International’s repair and maintenance procedures , including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products.
Communicate clearly and respectfully with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue.
Motivate and encourage team members to strive for excellence by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment.
Effectively plan and organize daily tasks by setting clear priorities and using available resources to meet goals that support overall team and organizational success.
Identify and solve routine issues by developing practical, cost-effective, and customer-friendly solutions that align with service expectations.
Uphold and promote a safe, healthy, and compliant work environment by following and reinforcing safety policies, procedures, and regulations.
Utilize software systems and digital tools effectively to perform job-related tasks, streamline workflows, and support accurate, efficient service delivery.

Nice To Haves

Medium or heavy-duty technician, equivalent experience or qualification
Applicable certifications related to industry, products, and/or safety
Currently maintains or can obtain a Commercial Driver’s License (CDL)
International Master Certified

Responsibilities

Prepare for service events by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.
Perform maintenance and repairs accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.
Document work thoroughly by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.
Apply technical expertise in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.
Maintain up-to-date product knowledge of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.
Promote safety and compliance by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.
Mentor coworkers and apprentices through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success.
Communicate effectively with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.
Deliver exceptional customer service by maintaining strong relationships, understanding needs, and providing professional, timely support.
Take ownership of challenges and opportunities by addressing issues promptly, finding practical solutions, and continually seeking process improvements.