Diamond Lounge Clerk - Steady Extra (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

As a Guests Services Agent, you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition, ensuring every arrival is prepared to have the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, Agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social, and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. All Nobu hotel guests are to be personally welcomed to the hotel and escorted to the Nobu Hotel for registration or directly to their room. For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Requirements

Ability to complete arrival and departure transactions for VIP guests.
Ability to ensure rooms are prepared and inspected.
Ability to send amenities, notes, and gifts.
Ability to deliver guest packages.
Ability to manage and deliver guest messages.
Ability to assist with booking various services for VIPs.
Ability to answer guest questions and resolve concerns.
Ability to take ownership of guest requests and follow up.
Ability to make pre-arrival, social, and post-stay calls.
Ability to record and action guest preferences and notes.
Adherence to brand standards in grooming, communication, and greetings.
Ability to personally welcome and escort guests.

Responsibilities

Completing arrival and departure transactions for VIP guests.
Ensuring rooms are ready and inspected for arrivals.
Sending amenities, notes, and gifts.
Delivering guest packages to rooms prior to arrival.
Accounting for and delivering all guest messages.
Assisting VIPs in booking dinner, shows, entertainment, and other requests.
Serving as a resource for guest questions.
Resolving guest concerns.
Taking full ownership of guest requests and following up.
Making pre-arrival, social, and post-stay calls.
Recording and actioning all guest preferences and notes.
Adhering to all brand standards (grooming, communication, greetings).
Personally welcoming all Nobu hotel guests and escorting them for registration or to their rooms.