Diamond Lounge Clerk - Steady Extra (Horseshoe LV)
About The Position
As a Guests Services Agent, you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition, ensuring every arrival is prepared to have the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, Agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social, and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. All Nobu hotel guests are to be personally welcomed to the hotel and escorted to the Nobu Hotel for registration or directly to their room.
Requirements
- Must be 21 years or older.
- Strong Interpersonal and communication skills.
- Proficient in a second language would be strongly preferred.
- Self-starter with strong problem-solving ability.
- Detail-oriented and proactive.
- Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS.
- Ability to perform reaching, stooping and/or crouching motions repeatedly.
- Must be able to communicate verbally.
- Must be able to stand for extended periods of time.
- Must be able to lift 25lbs.
Responsibilities
- Process check-in and check-out transactions for VIPs.
- Assist VIPs with questions about the city and property.
- Assist VIPs with booking dinner and shows.
- Make thorough and accurate recommendations based on guests’ needs.
- Assist with guest service recovery.
- Serve guests in room on arrival.
- Always display an upbeat and positive attitude.
- Responsible for being aware of current events in hotels to assist VIPs.
- Acts a liaison on behalf of the guest to expedite guest requests.
- Maintains a professional and courteous attitude towards all guests (internal and external).
- Anticipating guests’ needs and guest expectations.
- Implement the Guest Recognition Program.
- Records and maintains Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests.
- Are available for all guest needs and requests.
- Knowledgeable of the product, brand, and services.
- Agents can assist with room tours and site inspections.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
