Front Desk Agent - Steady Extra (Flamingo LV)
About The Position
As a Guest Service Attendant, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Guest Service Attendants are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.
Requirements
- Upbeat and positive attitude
- Ability to handle guest complaints
- Ability to achieve maximum customer satisfaction
- Ability to comply with all Standard Operating Procedures and Standard of Service
- Ability to receive all pertinent information accurately
- Ability to accommodate special requests whenever possible
- Ability to follow hotel rate structures and selling strategies
- Ability to handle hotel credit and cash handling policies
- Ability to troubleshoot all in-room movie / phone / billing problems
- Ability to cancel room reservations according to procedures
- Ability to prepare key packets
- Ability to ensure miscellaneous brochures are fully stocked
Responsibilities
- Check-in and check-out guests
- Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
- Register guests to the rooms while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same-day reservations and, when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Troubleshoot all in-room movie / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets, ensure miscellaneous brochures are fully stocked.
- Perform other tasks as assigned by supervisor or assistant manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
