Diagnostics Scheduler North Campus

Banner Health

4d•Onsite

About The Position

This position schedules patient treatments and diagnostic procedures for the assigned area. Responsibilities include pre-registration, receiving physician orders, verifying insurance, and obtaining pre-authorizations and pre-certifications. The scheduler maintains patient records, prepares charts and files in accordance with regulatory requirements, and produces statistical reports as needed. The role may also involve distributing educational materials to patients and families. The scheduler works with physicians and their office staff, patients and families, clinical staff, and coworkers. The position requires understanding the procedures and treatments being scheduled, physician preferences, and special needs related to patients’ diagnoses or ages. The scheduler must work with minimal supervision, set priorities, and maintain confidential information. The role is based at BUMC-T North and may occasionally float to Main Campus.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of medical clerical experience, preferably in hospital central scheduling or physician office scheduling.
Medical terminology knowledge.
Excellent organizational skills and effective human relations and communication skills.
Proficiency with commonly used office software and computers, and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

At least two years of healthcare experience, preferably in scheduling or Patient Access.
General understanding of cardiac and/or Cath Lab daily workflow.
Additional related education and/or experience.

Responsibilities

Receive physician orders and seek clarification when necessary.
Verify insurance and obtain pre-authorizations and pre-certifications.
Answer telephone inquiries related to scheduling.
Schedule patients for treatments or diagnostic procedures using computerized scheduling systems and resolve scheduling conflicts.
Document information related to patient rescheduling.
Enter and update patient information in computerized scheduling systems, maintaining current records.
Prepare charts and manage files in accordance with regulatory requirements.
Compile and report statistical data as needed by the assigned department.
Distribute educational materials to patients and families when necessary, and answer questions or refer them to appropriate clinical staff.
Provide administrative support to the assigned unit when required.
Coordinate with physicians, office staff, patients, families, clinical staff, and coworkers while maintaining confidentiality and setting priorities.