Diagnostics Repair Supervisor
About The Position
Radwell International is seeking a Diagnostic Repair Supervisor to lead a team of technicians and support personnel responsible for the diagnosis, repair, testing, and quality validation of industrial electronic and automation equipment. This role is ideal for a highly technical leader who enjoys developing technicians, solving complex repair challenges, and driving operational excellence. The successful candidate will serve as both a people leader and technical resource, ensuring repairs are completed safely, efficiently, and to the highest quality standards while supporting continuous improvement initiatives across the operation. The Diagnostic Repair Supervisor is accountable for achieving performance objectives related to safety, quality, throughput, warranty performance, customer satisfaction, and employee development. This position works closely with Operations, Quality, Engineering, and Customer Service teams to ensure successful execution of repair activities and long-term operational success.
Requirements
- Previous leadership experience within a repair, production, manufacturing, industrial automation, electronics, or technical service environment
- Strong background in electronics, industrial controls, automation, or electro-mechanical troubleshooting and repair
- Proven ability to coach, mentor, and develop technicians at multiple skill levels
- Strong understanding of quality systems, warranty performance, and operational metrics
- Ability to balance technical problem-solving with leadership and operational responsibilities
- Strong organizational, analytical, and problem-solving skills
- Ability to drive accountability while maintaining a positive team culture
- Commitment to safety, quality, and operational excellence
- Advanced troubleshooting and diagnostic capabilities
- Strong coaching, mentoring, and employee development skills
- Root cause analysis and failure investigation methodologies
- Quality assurance and corrective action processes
- Lean manufacturing and continuous improvement principles
- Strong verbal and written communication skills
- Ability to influence and lead through technical expertise and leadership presence
- Strong attention to detail and workmanship standards
- Data-driven decision-making and performance management capabilities
Nice To Haves
- High School Diploma or equivalent preferred
- Associate Degree in Electronics Technology, Electrical Engineering Technology, Industrial Technology, or a related field preferred
- 3-5 years of related repair, production, manufacturing, automation, or technical service experience preferred
- Previous supervisory, team lead, or technical leadership experience preferred
- Experience supporting quality improvement, technician development, and operational performance initiatives preferred
- Relevant technical certifications preferred
- Lean, Six Sigma, or structured problem-solving certifications are a plus
Responsibilities
- Lead, coach, and develop a high-performing team of technicians and support staff
- Drive a culture of accountability, quality, continuous improvement, and technical excellence
- Direct daily repair and diagnostic operations to achieve safety, quality, delivery, productivity, and customer satisfaction goals
- Plan, prioritize, and assign work to maximize resource utilization and ensure on-time completion of customer orders
- Monitor workflow, throughput, and repair schedules to proactively address bottlenecks and production challenges
- Serve as a technical mentor by providing troubleshooting support, technical consultation, and knowledge transfer to technicians
- Lead the resolution of complex technical issues, recurring failures, and quality concerns impacting repair success
- Support technician onboarding, training, development, and progression through technical skill levels
- Maintain and improve work instructions, repair procedures, diagnostic guides, and training materials
- Analyze operational metrics and production performance data to identify opportunities for improvement
- Develop and implement corrective and preventive actions that improve product reliability, repair quality, and operational performance
- Partner with Engineering, Manufacturing, Sales, Procurement, Quality, and Customer Service teams to resolve issues and improve performance
- Review warranty returns and ensure timely evaluation, disposition, and root cause identification
- Ensure repair documentation, processing notes, and system transactions are complete and accurate
- Manage utilization of inventory, assets, tooling, and test equipment required for production operations
- Verify products successfully complete testing, inspections, and final acceptance prior to shipment
- Support Lean, 5S, and continuous improvement initiatives throughout the operation
- Assist with facility opening, closing, and operational support activities as required
- Support special projects and business initiatives as assigned
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- Company-sponsored short-term and long-term disability
- Company-paid $50,000 life insurance
- 401(k) with company matching
- 15 PTO days (accruing from day 1, available immediately)
- Paid company holidays
- Free onsite gym
- Additional voluntary benefits available to full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
