Diagnostic Technician

Harris American•Cordele, GA

About The Position

The Diagnostic Technician provides technical troubleshooting expertise and customer support in collaboration with the Customer Service and Support Department. This role diagnoses mechanical, electrical, hydraulic, and PLC-related issues; reviews drawings and technical documentation; and guides customers and field service technicians through effective solutions. The position coordinates with internal departments to resolve complex problems, supports field service activities as needed, and helps ensure timely service and a high level of customer satisfaction.

Requirements

Technical degree in electronics or electrical systems required.
Minimum of three years of related work experience required.
Ability to read and interpret electrical and hydraulic schematics.
Knowledge of and experience with the following PLC systems and software: RE Linx, RS 500, RS 5000.
Demonstrate strong diagnostic and troubleshooting skills with mechanical, electrical, and hydraulic systems.
Demonstrate strong verbal, written, and documentation skills, with proficiency in Microsoft Office, Salesforce, and email.

Nice To Haves

Ability to speak and understand Spanish preferred.

Responsibilities

Assist customers and field service technicians in resolving technical problems.
Review drawings and internal documentation to identify potential solutions and guide customers through issue resolution.
Collaborate with other departments as needed to develop technical solutions and resolve customer issues.
Provide backup support for field service technicians as needed.
Participate in after-hours coverage and travel as required.