Diagnostic Success Partner/ Partenaire succès diagnostic

Antech•Calgary, AB

58d

About The Position

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Nous comprenons que le monde que nous souhaitons pour demain commence par la manière dont nous faisons des affaires aujourd'hui, et c'est pourquoi nous sommes inspirés pour créer un meilleur monde pour les animaux de compagnie. Antech est composé d'une équipe diversifiée d'individus engagés dans la croissance et le développement mutuels. Notre culture est centrée sur notre philosophie directrice, Les Cinq Principes : Qualité, Responsabilité, Mutuellité, Efficacité et Liberté. Aujourd'hui, Antech façonne l'avenir de la santé des animaux de compagnie en tant que membre de Mars Science & Diagnostics, une entreprise familiale spécialisée dans les soins vétérinaires. Les associés actuels devront postuler via le site interne de carrière. Veuillez vous connecter à Workday et cliquer sur Menu ou Afficher toutes les applications, sélectionner l'application Jobs Hub, puis cliquer sur la loupe pour explorer les offres d'emploi. VERSION FRANÇAISE Il s’agit d’un contrat de 6 mois. Chez Antech, les décisions salariales sont prises en fonction de facteurs tels que les compétences pertinentes liées au poste, l’expérience, l’éducation, la formation et le budget. Objectif/Résumé du poste Partenaire Succès Diagnostic responsable d’accroître l’utilisation par les clients d’Antech de l’ensemble du portefeuille (AIS, Sound, IHD/consommables et produits innovants de laboratoire de référence). Ce poste vise à offrir un excellent soutien aux clients actuels d’Antech et sera assigné à une région spécifique. Le partenaire succès diagnostic doit identifier les hôpitaux prêts à croître avec Antech et déterminer les bonnes tactiques pour stimuler la croissance auprès de ces clients. Le partenaire succès diagnostic travaillera en étroite collaboration avec responsable des ventes diagnostiques et d’autres membres de l’équipe des ventes afin d’assurer un effort collaboratif pour toutes les initiatives de croissance et préoccupations des clients, de sorte qu’un client puisse contacter n’importe quel représentant régional pour répondre à ses besoins.

Requirements

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field.
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
Ability to maintain professionalism at all times with both internal and external customers.
Ability to interact and work positively with a variety of people and departments, in person and over the phone.
Ability to communicate effectively and positively with all levels of personnel on the phone.
Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail
Must have the ability to take own initiative and work independently.
Flexible and adaptable attitude to cope with fast changing and complex environment.
Agile at learning new and existing software with a low time to proficiency.
Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM.

Nice To Haves

Knowledge of Diagnostic services is strongly preferred.

Responsibilities

Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.
Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention.
Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.
Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.
Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.
Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.
Works with marketing team to identify needs for growth marketing tools and resources.
Effectively uses multiple software systems to service accounts and maintain company records. This includes, but is not limited to, Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.
Demonstrates proficiency in the entire Antech product and service portfolio.
Knowledgeable resource in all product categories who can serve as a Subject Matter Expert to new-to-org DSMs and DSAs.
Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.
Build and maintain relationships with referral sources to connect DSMs with new business opportunities.
Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
Coordinate daily support activities and customer activities at meetings as assigned.
Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution.
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
May be assigned other duties to support customer growth, retention, and support.
Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity.