Diagnostic Scheduler-Ft Worth, Tx

The US Oncology Network•Fort Worth, TX

3d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler for Texas Oncology’s Fort Worth Cancer Center. This full-time, Monday through Friday position is scheduled from 8:30 a.m. to 5:00 p.m., with no weekends or holidays. The role may be classified as Level 1, Level 2, or Senior based on experience. Under direct supervision, the Scheduler efficiently schedules patient appointments and tests, answers incoming calls, directs callers to appropriate personnel, and serves as a liaison between patients and medical staff. The position may also include outside scheduling and/or surgical scheduling responsibilities. The Scheduler supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Work is performed in an office environment and involves contact with patients and the public. The role requires prolonged sitting and computer use, as well as occasional lifting and other physical activities.

Requirements

High school diploma or equivalent.
For Level 1, 0–3 years of experience; medical office experience is preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
For Level 2, at least three years of office experience; medical office experience is preferred.
For Senior level, at least five years of office experience; medical office experience is preferred.
For Senior level, knowledge of medical terminology and coding is required.

Nice To Haves

Knowledge of medical terminology.
Scheduling experience.
Authorization experience.
Medical office experience.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel when appropriate, and communicate messages accurately and promptly.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines, including entering appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts and/or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that contribute to front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by the supervisor.
As needed, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certification.
As needed, communicate with patients about scheduled surgeries or tests and preparation requirements; obtain test details from relevant parties and gather patient information.
As needed, follow up on pre-operative tests to ensure patients are cleared for surgery and communicate with physicians and patients when additional testing is required.
As needed, schedule post-operative follow-up appointments with physicians.
Where applicable, use a basic understanding of medical terminology for tests and surgical procedures, including coding and looking up codes relevant to diagnoses, surgeries, and scheduling procedures.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.