Diagnostic Scheduler - Colon & Rectal Surgery

Nebraska Methodist Hospital•Omaha, NE

21h•Onsite

About The Position

Responsible for diagnostic scheduling. Facilitates access to Methodist Hospital services including program referrals and information by use of a computer based scheduling system or telephonic communication to meet the customer's needs. Performs multi-resource appointment scheduling for outpatient diagnostic services utilizing the computer based scheduling system to meet customer satisfaction. Pre-registers patients. Collaborates with physician office staff and diagnostic departments to determine appropriate indications, patient instructions, and education are given for proper patient preparation and understanding of scheduled test/procedure by using clear communication skills. Contacts patients and/or MD office staff to rebook patients that need rescheduling to facilitate patient care. Serves as a liaison between physicians, physician's office staff, and the hospital by coordinating resource appointment scheduling for patient satisfaction. Maintains team work, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.

Requirements

High school diploma, General Educational Development (GED) or equivalent required.
Medical terminology education or 2 years clinical experience required.
Effective written and verbal communication skills.
Ability to efficiently enter information into a software application on a computer keyboard.
Skill in the use of standard office equipment and personal computers and ability to manage multiple phone lines.
Ability to navigate windows and input data.
Ability to handle multiple priorities successfully.

Nice To Haves

Two years college or equivalent preferred.
Previous health care scheduling experience and customer service preferred.

Responsibilities

Facilitates access to Methodist Hospital services including program referrals and information by use of a computer based scheduling system or telephonic communication to meet the customer's needs.
Performs multi-resource appointment scheduling for outpatient diagnostic services utilizing the computer based scheduling system to meet customer satisfaction.
Pre-registers patients.
Collaborates with physician office staff and diagnostic departments to determine appropriate indications, patient instructions, and education are given for proper patient preparation and understanding of scheduled test/procedure by using clear communication skills.
Contacts patients and/or MD office staff to rebook patients that need rescheduling to facilitate patient care.
Serves as a liaison between physicians, physician's office staff, and the hospital by coordinating resource appointment scheduling for patient satisfaction.
Maintains team work, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.