PRN - Diagnostic Scheduler

Good Samaritan•Vincennes, IN

5d•Onsite

About The Position

The Diagnostic Scheduler is responsible for ensuring all diagnostic services are scheduled with a high degree of accuracy. This role involves making sure all incoming orders are scanned and visible in the patient’s chart. The scheduler will maintain a working relationship with providers, departments, and patients to ensure the correct service and diagnosis are associated with the ordered test.

Requirements

High degree of accuracy in scheduling diagnostic services.
Proficiency in entering orders into EPIC.
Ability to upload faxes/orders into patient charts.
Experience working with Work Queues (WQ).
Ability to maintain working relationships with provider offices and hospital departments.
Skill in retrieving voicemails and returning calls.
Ability to scan documents into patient charts.
Experience checking emails for updates and actioning them.
Ability to work with management on scheduling or referral issues.

Responsibilities

Schedule all diagnostic services with a high degree of accuracy and customer service.
Answer phone calls from patients/offices/departments, answering questions they may have in regards to scheduling process or testing information. Also answer informational calls from different areas and patients that are transferred.
Cancel and Reschedule testing requested by patient or provider with accuracy.
Enter all Incoming Orders into EPIC.
Upload faxes/orders into appropriate patients chart.
Work the scheduled orders WQ on assigned day.
Work assigned WQ’s checking WQ at least 1x per day.
Maintains a working relationship with Provider offices and Hospital departments to ensure test ordered is the appropriate service with the appropriate diagnosis.
Retrieve Voicemails left by patients/providers/departments, return calls as needed.
Scan documents into patients chart (referral and media tab).
Check emails throughout the day for Pre cert & Scheduling Department (Pre cert will send emails when patients don’t have an approval and need to be rescheduled).
Work with Manager and Supervisor on issues with scheduling or referral creation if needed.