Diagnostic Scheduler Oncology

Banner Health • Mesa, AZ

5d • Onsite

About The Position

At Banner Desert Medical Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.
As a Diagnostic Scheduler you will be responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

Requirements

• High school diploma/GED or equivalent working knowledge.
• 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
• Medical terminology is required.
• Excellent organizational skills, as well as effective human relations and communication skills.
• Proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems.
• Able to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

• Additional related education and/or experience preferred.

Responsibilities

• Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and per-certifications. Answers all telephone inquiries related to scheduling.
• Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.
• Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.
• Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
• Provides administrative support to the assigned unit when required.
• Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED