Part-Time Diagnostic Imaging Registrar/Scheduler (Weekends)

Tower Imaging Valencia LLC•Valencia, CA

25d•Onsite

About The Position

We are seeking a detail-oriented and customer focused Part-Time Diagnostic Imaging Registrar/Scheduler to join our team at Tower Imaging Valencia. This role plays a critical part in ensuring patients receive exceptional care by scheduling diagnostic imaging services efficiently and professionally. The position requires demonstrating behaviors that reflect Tower’s core values of quality, safety, teamwork, accountability, integrity and respect. It also requires meeting all requirements for confidentiality of business, patient, and billing information, and complying with HIPAA, CPI, Red Flag, and all other legal requirements related to medical environments and information. Effective and courteous communication with all contacts, maintaining current knowledge of and adherence to company and department policies and procedures, and meeting all applicable safety requirements are essential. The role also involves complying with all rules of conduct, meeting attendance, punctuality, and productivity requirements, and adhering to dress and behavior standards. Adaptability and willingness to learn new methods and systems are important, as is managing personal and financial information with honesty and integrity. Respecting patient dignity and providing exceptional customer service are paramount. Additional duties may include attending meetings and/or training seminars as requested, and other duties as assigned.

Requirements

Previous experience in medical scheduling, preferably in diagnostic imaging or radiology.
Strong organization skills and attention to detail.
Excellent communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficient in using basic computer programs (e.g., Microsoft Office).
Knowledge of medical terminology and insurance processes.
Frequent standing, sitting, bending, and walking.
Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
Clear hearing and speaking voice sufficient for face-to-face and telephone communication.
Clear hearing and speaking voice, requires clear vision at 20 inches or less with or without corrective lenses.
Exposure to potential hazards: potential infectious agents (patients with fly, colds and the like).
Noise level: typical of an office environment and medical clinic.

Nice To Haves

Proficient in using Meditech is a plus.
Knowledge of scheduling PET/CT is a plus.

Responsibilities

Schedule and coordinate diagnostic imaging appointments for patients, ensuring accuracy and efficiency.
Provide outstanding customer service to patients, answering questions and addressing concerns regarding imaging procedures.
Verify insurance information and collaborate with our insurance verification team.
Collaborate with radiology staff and other departments to ensure smooth workflow.
Maintain accurate and up-to-date records in the scheduling system.
Handle incoming calls and inquiries in a professional and courteous manner.
Uses critical thinking skills to interpret information furnished in written, oral, or schedule form.
Ability to analyze and prioritize information and job tasks.
Able to formulate appropriate responses to requests for services and information from patients, supervisors and co-workers.
Excellent written and verbal communication skills to obtain and convey information in a clear, accurate and timely manner.
Ability to maintain cooperative working relationships with administrative, technical and clinical staff.