Diagnostic Imaging Scheduler
About The Position
The Diagnostic Imaging Scheduler is responsible for coordinating and scheduling all diagnostic imaging appointments—including MRI, CT, Ultrasound, Mammography, Nuclear Medicine, and X-ray—for patients served at UAB St. Vincent’s Hospital and affiliated outpatient locations. This role ensures all imaging orders are accurately scheduled, pre-authorization requirements are met, and patients receive clear instructions to prepare for their procedures. The scheduler serves as a vital liaison between patients, referring providers, clinical staff, and radiology departments to ensure a seamless, patient-centered experience.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year of experience in a healthcare scheduling, registration, or radiology environment required.
Nice To Haves
- Prior experience scheduling diagnostic imaging procedures or working in a radiology department.
- Associate degree or medical office coursework.
- Epic experience.
- Hybrid or onsite work based on departmental needs.
- Strong attention to detail and organizational skills.
- Excellent customer service and communication abilities.
- Knowledge of medical terminology, diagnostic imaging modalities, and insurance authorization processes.
- Proficiency with electronic scheduling systems and EHR (Epic experience preferred).
- Ability to work in a fast-paced environment while maintaining professionalism and accuracy.
Responsibilities
- Schedule diagnostic imaging procedures in accordance with physician orders, departmental protocols, and patient needs.
- Verify order accuracy, exam type, and required clinical indications prior to scheduling.
- Confirm insurance eligibility, benefits, and pre-certification or authorization requirements before appointments.
- Communicate appointment details, preparation instructions, and location directions to patients in a clear and compassionate manner.
- Manage scheduling requests received via phone, fax, EMR, or electronic order system.
- Coordinate appointment times to optimize modality utilization and reduce patient wait times.
- Work collaboratively with radiology technologists, nurses, and patient access representatives to resolve scheduling conflicts or order discrepancies.
- Maintain compliance with HIPAA and organizational privacy and confidentiality standards.
- Document all scheduling activity accurately in the electronic health record (EHR) and scheduling system.
- Adhere to service level expectations for call answer time, abandonment rate, and scheduling accuracy.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
