Diagnostic Analytical Coordinator

Good Place Holdings • Tallmadge, OH

5h • Onsite

About The Position

The Diagnostic Analytical Coordinator focuses on customer transformer oil testing renewal and retention. This role involves establishing good customer service relations to assist customers with any questions or concerns, and growing respective territories to maintain a strong customer base. The position supports the Good Place Holdings Principles and the sales purpose of building strong and lasting relationships with transformer owners, positioning SD Myers as the preferred solution provider.

Requirements

• Minimum of 1-2 years sales experience.
• Previous work experience, preferably in customer service and/or retail setting.
• Database experience preferred.
• Knowledge of transformer maintenance and/or electric industry desired.
• Strong customer service orientation.
• Proficiency in Microsoft Office and ability to learn/use company’s CRM tools.
• Excellent communicator, both verbally and in writing.
• Ability to work independently and problem solve.
• Strong initiative, team building, meeting deadlines and follow through skills.
• Ability to understand the marketplace, the competition and how the competitors operate.
• Ability to learn, understand, and put into practice the components of the sales and communication process tool.

Nice To Haves

• Database experience preferred.
• Knowledge of transformer maintenance and/or electric industry desired.

Responsibilities

• Proactively contact existing testing customer base to coordinate renewal courier and mail-in oil testing.
• Utilize the communication process tool to better understand the customer’s needs.
• Clearly promote all services related to the customer’s need to maximize the customer’s ability to make proper decisions.
• Proactively contact former customer opportunities to re-sell services.
• Work with field technician’s scheduling team to efficiently schedule courier work as needed.
• Utilize the current CRM (Sales Force) as a tool to record daily customer activity, such as opportunity statuses (wins/losses), competitor activities, and follow ups.
• Work closely with other sales groups through impact leads to promote new business growth within respective territories.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees