DHS Support Service Specialist

Getinge•Indianapolis, IN

18h•$30 - $37•Hybrid

About The Position

The DHS Support and Implementation Service Specialist implements and supports Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to support Getinge’s Tegris OR integration system both remotely and on-site as needed.

Requirements

B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience.
1 year technical IT experience implementing and troubleshooting hardware/software installations.
Strong attention to detail and highly organized.
Strong team player who thrives in a collaborative environment.
Motivated and able to work without supervision within project scope, budget, and schedule.
Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude.
Excellent customer training and/or support experience.
Practical working knowledge of client server technology, networking, and security.

Nice To Haves

Electronics, repairs and/or cabling experience with Audio/Video systems preferred.
Prior experience with OR A/V integration preferred.
SaaS experience a plus.
Knowledge and experience in healthcare, commercial A/V, medical technology, and/or sterile processing workflow procedures is a plus.

Responsibilities

Work with the DHS team to perform implementations of DHS systems, including preparing for and configuration of a system setup, training Super User and End User to use product effectively, and working with OR, IT, and other departments as needed in a professional manner.
Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes working independently to complete assigned tasks, reporting all risks and issues that affect the successful completion of the project, interacting directly with customers, hospital IT/IS, vendors and internal personnel to assure successful completion of projects within scope, time, and budgetary constraints, providing onsite Go Live support, customer training and product demonstrations, and providing customer support during and after Go Live.
Under the guidance of the DHS Lead, provide excellent technical support either onsite or via remote services. This includes prompt, professional and courteous support of DHS products and services to meet guaranteed response times, handling Level 1 and some Level 2 support cases, escalating some Level 2 and all Level 3 support cases to Sr. DHS Support & Implementation Service Specialist or DHS Lead, and participation in on-call support rotation.
Ensure adherence to company quality system processes, protocols, and SOP’s.
Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times.
Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
Enhance company’s image by participating in regional and national trade shows when required.
Comply with all company policies and perform other related responsibilities and assignments as required.