CUSTOMER SERVICE AIDE (DHS)

State of careers Rhode Island•Warwick, RI

3d•$45,427 - $49,187•Onsite

About The Position

Within the Department of Human Services (DHS), to perform a variety of customer service and clerical duties, including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies; and to do related work as required. The position works under general supervision with latitude for independent judgment following prescribed procedures. Detailed instructions are provided for unfamiliar tasks, and work is reviewed for accuracy and completeness.

Requirements

Graduation from high school or high school equivalency (GED).
Employment in a position involving the performance of simple routine repetitive clerical work.
A working knowledge of office practices.
The ability to work independently or in collaboration with others in a team.
The ability to adapt to changing tasks and sudden changes in priorities based on workflow.
A demonstrated ability for attention to detail.
Proficiency working on computer equipment including multiple monitors.
The ability to comprehend and carry out simple directions, both oral and written.
Basic computer skills and working knowledge of Microsoft Word and Excel.
Employment eligibility validation through E-Verify is required.

Responsibilities

Greeting and registering customers into the eligibility system.
Verifying and/or changing non-financial data collection information.
Producing digital copies of documents.
Ensuring the quality of original and digital copies of documents.
Filing and indexing digital copies.
Verifying and updating customer address information in the eligibility system.
Performing receptionist duties such as greeting and directing customers, providing routine information, and directing customers to appropriate staff.
Directing and assisting the public in preparing forms, records, and using the self-service portal.
Preparing, verifying, sorting, batching, and scanning all documents for new and existing customers.
Indexing and filing scanned documents to new and existing cases for all programs.
Retrieving calls and mailing requested forms to customers.
Organizing, maintaining, and/or purging files, documents, applications, and forms.
Receiving, retrieving, sorting, date stamping inter-departmental mail, U.S. postal mail, papers, applications, forms, and other documents, and distributing them to the appropriate destination.
Entering, directing, and processing incoming information pertaining to all departmental programs.
Scanning all applicable information in case records in an organized fashion.
Answering phones, taking messages, and transferring calls to offices or appropriate personnel.
Operating office equipment such as scanning machines, copiers, calculators, and other office machines as required for clerical duties.
Preparing requisitions, vouchers, claims, and other records, forms, or reports of a clerical nature related to fiscal activities, including time, leave, travel, appointment, payroll, and personnel records.
Indexing and filing records, forms, and reports.
Proofreading typewritten material.
Assembling, compiling, verifying, and analyzing routine statistical data, including preparing tables and charts.
Coding data for mechanical tabulations.
Preparing, verifying, processing, and maintaining various office records and reports.
Performing duties in support of scanning operations at various DHS locations (excluding Central Scanning).
Performing related work as required.

Benefits

Direct deposit for all employees is required.
Information regarding benefits available to State of Rhode Island employees can be found on the Office of Employee Benefits' website.

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