DG BOSS: Dispatcher (FN)

KBR•San Antonio, TX

1d•Onsite

About The Position

DG BOSS: Dispatcher (FN) is responsible for providing scheduled and unscheduled taxi and shuttle bus services to ensure passengers are picked up and dropped off at designated locations in a safe and timely manner. This role involves managing vehicle assignments, ensuring compliance with government programs, maintaining records, and performing clerical support duties. The dispatcher must also coordinate weather information, report accidents, and act on behalf of the Vehicle Operations Supervisor when necessary. A key aspect of the role is maintaining a safe and clean working environment.

Requirements

Ability to communicate clearly on the radio and telephone.
Ability to record, transmit, and report information accurately.
Must be able to read, write and speak English fluently.
Must pass overseas medical screening and be in good health.
Must have the ability to supervise driver personnel and regulates the use of trip tickets.
Must know how to initiate judgment in the priority of vehicle dispatching decision.
Must possess administrative, organizational, and computer skills to include proficiency with Microsoft Office suite including (MS Word, PowerPoint, Excel, and Outlook).
Proven ability to organize, prioritize, and follow through to completion on multiple tasks, under strict deadlines and changing priorities.
Comfort multitasking and handling multiple requests from different individuals and departments.
Demonstrate ability to deal with all employees and external customers while conveying a positive service-oriented attitude.
Knowledge of principles and processes for providing excellent customer service.

Nice To Haves

SPECIAL CERTIFICATIONS OR TRAINING

Responsibilities

Provide scheduled and unscheduled taxi service to ensure passengers are picked up and dropped off at designated locations in an appropriately sized vehicle, and transported in a safe and timely manner.
Provide scheduled shuttle bus services, COMPSRON, and MSC to ensure passengers are picked up and dropped off at designated locations, and transported in an appropriate, safe, and timely manner.
Ensure dispatchers brief all operators to complete an Operator’s Report of Motor Vehicle Accident Standard Form (SF) SF-91 if they are involved in an accident.
Ensure dispatchers are cognizant of the Government's fuel conservation program, and trips are consolidated whenever possible.
Use the Dispatcher's Log (NAVFAC Form 9-11240/2) or activity generated log to record all vehicles dispatched for all Class B and C pool vehicles.
Issue Motor Equipment Utilization Record (DD Form 1970) Trip Ticket and use a Dispatch Log (NAVFAC Form 9-11240/2) to record all BSVE dispatched Class B and C pool vehicles.
Maintain an up-to-date listing of buses, taxis, and assigned drivers.
Assure that each scheduled route is appropriately covered by utilizing available relief or substitute drivers.
Operate two-way radio base stations; operate paging system as required; record radio communications as required.
Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer the telephone, route calls or messages; prepare and process requisitions; distribute mail.
Maintain data required for reports, such as mileage, passengers transported, and accidents.
Receive written, verbal or telephone requests for transportation.
Select vehicles suitable for the purpose being requested.
Determine and assign priorities for all but most difficult requests.
Check all driver’s licenses for validity before issuance of trip tickets.
Select substitution or replacement of vehicles whether on dispatch, in the shop, or at the yard.
Dispatch the shuttle buses and taxis fleet.
Check trip tickets for completeness and information accuracy before driver’s duty dispatch.
Report all vehicle discrepancies and keep informed on shuttle and taxi status to Supervisor, Vehicle Operations occurring within the duration of duty.
Gather and coordinate weather conditions, wind speeds, and related weather disturbances.
Perform recording of transportation operation activities including vehicles and personnel accidents and directly coordinate to the appropriate point of contact such as Safety Dept., BOSS Medical, Fire Dept., and HAZMAT if required most importantly to the Transportation Manager.
Act on behalf of the Vehicle Operations Supervisor during his absence.
Maintain a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of clutter, and trash in all working facilities and areas.
Perform other work-related duties and responsibilities as assigned to meet organizational/operational objectives.