DFS Card Issuing Specialist
About The Position
Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets. Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service. Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes. Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience. Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards. Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends. Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage. Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness. Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards. Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.
Requirements
- Bachelor’s degree in Banking/Finance or equivalent
- 4 years of total minimum experience
Nice To Haves
- Professional Qualifications: Merchant Acquiring and card background
- Master’s Degree in Business Administration
Responsibilities
- Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets.
- Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service.
- Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.
- Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience.
- Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.
- Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.
- Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage.
- Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.
- Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards.
- Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
