DFS Product Specialist

KCB Group•Washington, DC

About The Position

This role supports the design, development, and management of digital products and services across various banking and financial technology domains. The specialist will be involved in market research, product lifecycle management, customer experience optimization, innovation, testing, commercialization, stakeholder management, compliance, and reporting. The position requires a Bachelor's degree and at least 3 years of cumulative experience.

Requirements

Bachelor’s degree from a recognized university
3 years of cumulative experience

Nice To Haves

Master’s degree in a business-related field
Professional Qualifications in Product Management, Project Management, AGILE Practices

Responsibilities

Support the design and development of digital products and services across mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms.
Conduct market research, customer analysis, and competitor benchmarking to identify product enhancement opportunities.
Assist in preparing business requirements, product specifications, user stories, and business cases.
Participate in ideation and innovation initiatives aimed at developing new digital solutions.
Support the implementation of product roadmaps and innovation strategies.
Support end-to-end product lifecycle management from concept development to launch and post-implementation review.
Coordinate activities related to product enhancements, upgrades, releases, and optimizations.
Track product performance and recommend improvements based on customer feedback and business results.
Maintain product documentation, workflows, and process maps.
Ensure products remain competitive, relevant, and aligned with customer needs.
Support customer journey mapping and experience optimization initiatives.
Gather customer feedback and analyze product usage patterns to identify pain points and improvement opportunities.
Work with UX/UI teams and digital channel teams to improve digital customer experience.
Support initiatives aimed at increasing customer engagement, activation, and retention.
Monitor customer satisfaction and adoption trends.
Support product teams in translating innovation concepts into viable products and services.
Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
Monitor product adoption and performance following implementation.
Contribute to commercialization and market rollout activities.
Coordinate User Acceptance Testing (UAT), pilot testing, and product validation activities.
Document testing results and ensuring issues are resolved before product deployment.
Support quality assurance processes and release governance requirements.
Monitor product performance after launch and coordinate issue resolution.
Ensure smooth implementation of new features and enhancements.
Support go-to-market plans, awareness campaigns, and customer adoption initiatives.
Monitor product uptake, active users, and digital transactions.
Assist in the preparation of performance reports and product dashboards.
Support initiatives that increase product usage, revenue generation, and customer engagement.
Collaborate with sales and business teams to drive product adoption.
Coordinate with internal stakeholders to ensure successful product delivery.
Support management of relationships with fintechs, technology providers, mobile network operators (MNOs), and other ecosystem partners.
Participate in product integration and partnership projects.
Facilitate communication between business and technology teams during product development and implementation.
Ensure products comply with regulatory requirements, internal policies, and governance standards.
Support implementation of product controls and risk mitigation measures.
Identify and escalate product-related operational and customer risks.
Participate in audit, compliance, and review activities related to digital products.
Prepare regular product performance reports and management updates.
Monitor key product KPIs, customer adoption metrics, transaction volumes, and revenue performance.
Analyze customer behavior and usage trends to support data-driven decision-making.
Maintain accurate product performance records and reporting dashboards.