DEWS Programs Analyst

State of Colorado•Denver, CO

1d•Hybrid

About The Position

This position works with program stakeholders in the Division of Economic and Workforce Support and with the CoBEES product team and vendor to operationalize Colorado Works and Adult Financial program requirements into the design of automated system requirements; to identify automated system changes needed to correctly issue accurate and timely benefits; to identify improvements, to enable a positive customer experience; and resolve automated system issues. Understanding the business rules for current functionality and planned changes in the Colorado Benefits Management System (CBMS), the MyCOBenefits App, and the Program Eligibility and Application Kit (PEAK) as they apply to the Colorado Works and Adult Financial programs; Identifying system usability issues and proposing solutions to Division and CBMS leadership; Developing and documenting the high-level business requirements for changes that are needed; Working collaboratively with Department staff, policy experts, county staff, the automated system vendor, and the CBMS product team to complete the business requirements; Coordinating project document review and approval; and Testing and validating the changes on behalf of the Division to ensure the requirements have been met. This position provides technical assistance, system information and clarification, and general program assistance to internal and external collaborators responsible for the administration, issuance, and claims collection of Colorado Works and Adult Financial benefits. This position is also the primary contact for the Tier III Help Desk functions related to the Colorado Works and Adult Financial programs. This position, in conjunction with subject matter experts, researches help desk tickets that cannot be resolved at other levels. They provide essential support to county staff by researching and resolving CBMS issues. This position researches and documents all help desk tickets that need a programming application change and submit the business requirements for the change.

Requirements

Six (6) years of professional experience in an occupational field related to the work assigned to the position.
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
Two (2) years of professional experience in an occupational field related to the work assigned to the position.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
State of Colorado residency at the time of application.

Nice To Haves

Knowledge of DEWS programs (Adult Financial, Colorado Works, Workforce Development and Employment First) through direct work.
Direct experience using the Colorado Benefits Management System (CBMS), especially dual experience with both eligibility and work programs.
Experience leading teams or projects, or acting as a subject matter expert within an organization.
Experience identifying system requirements and capabilities intended to meet the needs of rules, regulations, and complex business processes.
Experience researching/troubleshooting complex technical problems independently using documentation about how something works.
Experience successfully communicating both in verbal and written form to high-level audiences.
Experience building consensus among a variety of stakeholders with divergent needs.
Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.
Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Responsibilities

Analyzes, identifies, and documents needed automated system changes in the Colorado Benefits Management System (CBMS) related to the Colorado Works and Adult Financial programs.
Independently develops written requests using the current CBMS Change Control process.
Monitors the implementation of requested programming and performs user testing as required.
Completes required documentation in a concise and timely manner.
Provides complex, multi-faceted technical assistance in all areas of local program service delivery.
Ensures that programs are operating in accordance with relevant state laws and regulations and relevant federal program requirements.
Determines root cause of system issues affecting Colorado Works, Workforce Development, Employment First and/or Adult Financial programs and works with the CBMS product team and vendor to resolve.
Makes informed suggestions regarding prioritization of defects to CBMS and monitors and maintains the prioritization of these changes.
Participates in determining systemic issues that must be corrected and areas where edits and other controls can be put into place system wide so payment, data discrepancies and other errors do not occur or are less frequent.
Assists the program staff with Use Month changes in CBMS, activity participation data entry, etc.
Works collaboratively with OIT and CBMS Help Desk Staff to ensure identified problems are documented for fixes.
Works collaboratively with other Division and Department staff, including but not limited to CBMS, OIT, and HCPF, to promote continuity between CBMS cross-agency product strategy, and needs related to ongoing audit findings, Quality Assurance, and of program and training staff.
Participates as a Subject Matter Expert (SME) in various meetings and work groups to determine requirements for system solutions for the Colorado Works and/or Adult Financial programs that also minimize the impact to other programs, county staff and participants in CBMS.
Provides technical assistance and training to division and county staff related to Colorado Works, Workforce Development, Employment First and/or Adult Financial programs and the use of CBMS.
Develops new or reviews and modifies current training materials to ensure that material is accurate.
Reports system changes and issues affecting Colorado Works, Workforce Development, Employment First during meetings with county users, county administrators, via conference calls, and upon request.
Other duties as assigned by the supervisor.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program