DevOps – Support de production

OnePoint•Montreal, QC

9d•Hybrid

About The Position

The Digital Factories team provides platforms for designing digital services related to DevOps, environment management, and artificial intelligence. These services include DevOps pipeline tools, environment management services, and data protection services. Activities cover operational support and project delivery related to these platforms, as well as the integration of new users. The DevOps Production Support will be part of a multidisciplinary team responsible for defining and designing solutions to automate daily processes, aiming to offer more efficient and effective platforms to users. The successful candidate will actively contribute to continuous process improvement and the design of automated optimizations. The role is part of an agile DevOps approach and requires a wide range of technical skills.

Requirements

Minimum of 5 years of experience in production support or a similar role
Proven experience in multidisciplinary technical support within a team
Good knowledge of performance and capacity management (applications, databases, networks)
Strong aptitude for automation
Solid DevOps mindset and ability to work with both development and production teams, with a focus on automation and self-service platforms
Excellent communication in French and English. English is required, as the position involves communicating with clients and partners outside Quebec.
Experience in production with the following tools: Artifactory, Bitbucket, Confluence, Fortify, Jira, Nexus IQ, SonarQube, TeamCity (administration, setup of environments from scratch, configuration, maintenance, upgrades, as well as end-user support and onboarding on the platform)
System administration: in-depth and demonstrated practical expertise in Linux/Unix, good knowledge of Windows systems
Good understanding of global infrastructures, firewalls, network protocols, certificate management, and related issues
Networking: solid understanding of network principles and practical experience with load balancing technologies
Monitoring: experience with monitoring tools (e.g., Grafana, Prometheus, Dynatrace) and performance profiling
Automation: experience with automated testing and deployment cycles, and server automation tools such as Ansible, Ansible Tower, Jenkins, Artifactory, Bitbucket, Git, as well as integration with security vaults
Experience in migrating legacy platforms to new solutions, with a focus on technological evolution
Programming and scripting: demonstrated proficiency in at least one of the following languages: Python, Perl, Shell (Bash)
Understanding of user and server authentication mechanisms enabling end-to-end automated deployment cycles while ensuring a high level of security
Understanding of cloud platforms and PaaS solution delivery
Knowledge of ServiceNow (incident, request, change, and problem management)

Nice To Haves

Operating systems: Linux certification or in-depth expertise in Linux infrastructures (Red Hat, Ubuntu)
Containers: exposure to Docker and Kubernetes
Scripting: strong proficiency in Ansible, Python a plus
Security: knowledge of API integration with CyberArk or Vault
Databases: experience or knowledge of SQL Server, Oracle, and NoSQL databases
Good understanding of the application lifecycle and Agile methodologies
Excellent skills in task management, prioritization, and risk management
Good understanding of production processes, including change management, release management, incident management, and problem management
ITIL 4 Foundation certification

Responsibilities

Understand production deployment requirements and collaborate with teams to accurately identify user needs
Provide L1/L2 support on the DevOps platform for global users
Ensure the 24/7 availability and proper functioning of the DevOps platform in production
Define monitoring and capacity management strategies
Work on a set of prioritized tasks, with regular updates, keeping the target solution as a priority
Understand phased deliveries to meet defined specifications and deadlines
Deploy new versions and patches of the platform
Identify efficiency gains in processes and contribute to their automation
Rigorously test automated processes to ensure their robustness and compliance with requirements
Provide feedback and propose solutions to management regarding performance, capacity, and architecture
Document designs and architectures, and disseminate meeting minutes and actions
Collaborate with other teams to respond to incidents and quickly resolve problems, often under pressure, to restore services
Demonstrate technological curiosity, learn new technologies, and propose useful ideas to the department

Benefits

Minimum of 3 weeks of vacation starting from the first year
Comprehensive group insurance with a generous employer contribution
Employer contribution to a group RRSP
Full remote work flexibility: Hybrid, Remote, or On-site
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.
Annual IT equipment budget
A balanced work environment with flexible working hours
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.
An international community of experts ready to share their knowledge
A company culture focused on individuals’ needs and their belonging to a strong community