DevOps Architect (Hybrid) |||| Boston, MA (Local Only)

DMS Vision•Frisco, AL

12h•Hybrid

About The Position

The DevOps Architect defines the standards, protocols, procedures, tools, and resources needed to operate and support a new Financials solution, with particular focus on SaaS software. The role collaborates with the System Integrator (SI), product vendor, technical and compliance leads, operations leads, EOTSS Operations, and agency staff to recommend an operational structure and standards for post-go-live support. It clarifies SI, vendor, and Commonwealth responsibilities for ongoing system operations and maintenance. The architect develops operational and continuous deployment strategies spanning cloud and on-premises solutions. The role collects technical requirements, plans, builds, and runs CI/CD pipelines, leads technical and design discussions, and advises on DevOps practices, technologies, and architecture. It also establishes procedures for security, compliance, service-level monitoring, upgrades, integrations, troubleshooting, data management, testing, and operational support. The position recommends the structure and content of an ERP Center of Excellence, including documentation, training, automated testing, standards, and processes for future ERP modules. It produces and assures the quality of operational documentation across delivery partners and teams using Agile, Waterfall, and hybrid approaches, and supports go-live readiness, Authority to Operate requirements, end-to-end testing, and operational reviews.

Requirements

Bachelor's degree in computer science, systems analysis, or a related study, or equivalent experience.
At least three years of implementation experience in one or more of these areas: cross-platform data integration, application development, APIs, database management and administration, systems administration, or operations.
At least three years of experience in an operations leadership or architecture role.
Exposure to technical configurations, technologies, and processing environments on one or more projects of similar size and complexity.
Experience with system administration and monitoring for application platforms, particularly SaaS delivery models.
Ability to perform root-cause analysis and work with administrators or integration developers to resolve issues.
Knowledge of JavaScript, CORBA, PPTP, and groupware products.
Experience with unit, system, integration, parallel, and user acceptance testing.
Experience with LAN/WAN/VPN and remote network technologies and protocols, including examples such as TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, and CDPD, as well as routers, hubs, and servers.
Ability to learn new technologies quickly.
Excellent customer-service attitude and demonstrated written, verbal, and interpersonal communication skills.
Experience in DevOps within an Agile environment.
Ability to work across multiple operational delivery partners and ensure quality and compliance for a business solution.
Experience working in a 24x7 operational environment and business solution.
Experience designing and implementing financial-based applications.

Nice To Haves

Experience with SaaS cloud implementations, particularly migrations from legacy on-premises applications to cloud delivery.
Experience creating operational materials such as procedures, processes, third-party oversight guidance, support ticketing processes, data-flow diagrams, sequence diagrams, and network and security diagrams.
Experience transforming operational teams from traditional or legacy environments to an Agile DevOps approach.

Responsibilities

Define best practices, procedures, and organizational structures for day-to-day operation and support of the Financials solution.
Establish and clarify SI, product vendor, and Commonwealth roles and responsibilities for maintenance, upgrades, defect fixes, and SLA-related activities.
Define job cycles for nightly, daily, weekend, quarterly, and annual operational requirements.
Recommend procedures and tools to monitor and meet service-level agreements, including appropriate SLA levels and metrics.
Recommend procedures for troubleshooting, patching, exception handling, escalation, upgrades, migrations, and certification of integrations and interfaces.
Design and implement cross-system monitoring covering SaaS vendors, legacy on-premises solutions, EOTSS services, and other components of the business solution.
Monitor vendor data-security protocols and audits, coordinate disaster-recovery testing participation, and recommend risk mitigation measures.
Work with the Security Lead to establish procedures for provisioning end-user security and with the Compliance Lead to implement compliance requirements.
Manage ongoing and new configuration tasks and monitor infrastructure and application performance.
Oversee operational support activities such as backups, application and network monitoring and tuning, and load balancing.
Collaborate on database growth management, backup and refresh schedules, upgrade protocols, data integrity, and SLA performance monitoring.
Work with business owners and agencies to understand changing business needs and related change management.
Recommend support needs that could be handled by Commonwealth staff, a third-party vendor, the SI, or the product vendor.
Recommend an ERP Center of Excellence structure and content for documentation, training, automated testing, implementation standards, and future module rollouts.
Lead the creation of detailed operational procedures and processes across delivery partners and teams, and ensure the quality and effectiveness of operations documentation.
Define an operational solution supporting delivery and development teams and vendors using Agile, Waterfall, and hybrid delivery methodologies.
Recommend LAN/WAN hardware, software, internet/intranet/extranet integration, and other network or telecommunications products needed for implementation and support.
Recommend software performance standards, policies, procedures, administrator training, and troubleshooting protocols and tools.
Support the Technical Lead with Authority to Operate requirements.
Assist with end-to-end testing of the go-live operational solution and conduct tabletop reviews of end-to-end go-live processes.