Device Repair Technician

Batteries Plus•Hartland, WI

2d•Onsite

About The Position

The Device Repair Technician supports corporate and franchise stores by providing entry-level device repair services and remote technical support. This role performs basic repairs on smartphones, tablets, and other electronic devices. The Device Repair Technician will assist with remote technical support, inventory processes, and training activities. This position will build foundational knowledge and hands-on skills through structured observation, collaboration, and guided practice.

Requirements

High school diploma or equivalent is required
Strong attention to detail and ability to follow procedures accurately.
Good organizational and communication skills.

Nice To Haves

Associate's degree in a related field is preferred.
Experience with device repair or technical support preferred.
Proficiency with Microsoft Excel and Google Suite is preferred.

Responsibilities

Perform basic to intermediate repairs on smartphones, tablets, gaming consoles, and other devices based on priority.
Provide remote support for in-store device repairs using live camera sessions.
Assist in the teardown and reassembly of devices under supervision.
Receive, pack, and ship devices according to workflow and shipping schedules.
Follow all safety procedures and wear the required Personal Protective Equipment (PPE).
Participate in live training observations to build repair knowledge and technique.
Assist with technical training activities, including taking photos, capturing repair steps, and supporting video production.
Contribute to written documentation for common device repair activities as needed.
Support weekly cycle counts to ensure accurate device parts inventory levels.
Maintain accurate records of repair activity and shipping details.
Communicate with store associates to provide repair status updates and shipping information.
Escalate complex or unresolved issues to management as needed.
Maintain high standards of problem resolution and customer satisfaction.