Development Services Technician

City of Leander•Leander, TX

About The Position

Performs mid-level, moderately complex work involving planning and development and commercial and residential permitting through the Development Services Department. The position provides extensive customer service in person, by telephone, and by email, and performs significant data entry. Work is performed under minimal supervision, with moderate latitude to use initiative and independent judgment. The role supports application intake and review, customer education, permit processing, records management, payment processing, coordination with staff and external parties, and preparation of Certificates of Occupancy. The employee may cross-train with other Development Services Technicians to assist with planning, zoning, development, and residential or commercial permitting matters. Employment with the City of Leander is contingent on proof of education, certifications, and experience listed on the application; satisfactory criminal history and driving record checks; legal authorization to work in the United States without sponsorship; and compliance with applicable Selective Service registration requirements. The City participates in E-Verify and is an equal opportunity employer.

Requirements

High school graduate or equivalent.
At least two years of full-time work experience involving public contact in an office setting.
Must obtain Permit Technician certification through the International Code Council (ICC) within one year of hire.
Basic knowledge of building and City codes, City government organization and functions, and applicable policies, rules, and regulations.
Ability to follow office procedures and operate computers and applicable software, including word processing, spreadsheets, and databases.
Ability to establish working relationships with management, City officials, coworkers, and the public.
Ability to meet deadlines; perform multiple tasks accurately; organize and prioritize work; be detail-oriented; and provide excellent customer service with appropriate phone etiquette.
Effective verbal and written communication skills and ability to follow detailed verbal and written instructions.
Knowledge of recordkeeping and filing principles and procedures, and ability to maintain records and files accurately.
Knowledge of building codes and building inspection processes and procedures.
Knowledge of construction drawings, plans, drafting symbols, customs, and techniques.
Knowledge of applicable local, state, and federal codes, regulations, and requirements.
Knowledge of records management and Public Information Act (PIA) requirements.
Ability to prepare correspondence neatly and professionally.
Ability to type or enter data at a speed necessary for successful job performance.
Ability to work independently in the absence of supervision and to read, understand, and communicate departmental processes and policies.
Basic mathematics skills to calculate fees, calculate work hours, complete reports, and perform basic bookkeeping.
Ability to maintain required certifications.
Knowledge of cash handling and daily deposit reconciliation.
Must provide proof of education, certifications, and experience listed on the employment application; pass pre-employment criminal history and driving record checks; and have legal authorization to work in the United States without sponsorship.
Must comply with Selective Service registration requirements if applicable to male U.S. citizens and immigrants ages 18–25.

Nice To Haves

Experience working for a government entity, such as a city, county, or state agency.
Associate degree from an accredited college or university or technical school in a related field.
At least three years of full-time work experience involving public contact in an office setting.
Experience with development processes and development or permitting software.
Cash handling experience.

Responsibilities

Greets the public in person and by telephone; provides general information about development services, licenses, permits, building codes, and development codes; answers questions; receives routine problems and complaints; and directs them to appropriate departments or staff.
Reviews applications for completeness, assesses project scope and applicable requirements, facilitates submittals, and educates customers about necessary applications and general code compliance.
Presents and explains basic application requirements and regulations to designers, engineers, developers, and the public.
Coordinates comment resolution meetings.
Assists applicants with applications and submittals, and interacts with professionals, permit expediters, contractors, members of the public, and other department representatives regarding City requirements and project status.
Maintains and manages department files, records, and documents in electronic and/or paper formats.
Rejects incomplete applications and receives applications into department tracking software.
Reports inspection clearances to appropriate utility companies.
Coordinates with permit software liaisons to create and update departmental reports.
Processes payment batches and refunds accurately and reconciles daily deposits.
Cross-trains with other Development Services Technicians to assist with planning, zoning, development, and residential or commercial permitting matters.
Receives and processes applications, reviews them for completeness, facilitates submittals, assigns reviews to staff, sends correction letters, and assists applicants with uploading revised documents.
Invoices applicants, accepts in-person and online payments, and issues permits and Certificates of Occupancy.
Processes and issues permits by verifying necessary project approvals, checking that professional and contractor licenses are current and active, and logging pertinent information.
Collects and assembles data and background materials for reports and special projects.
Verifies completion of final inspections and receipt of required documentation; prepares Certificates of Occupancy for signatures.
Performs other duties as assigned.