Development Services Technician II

City of Goodyear•Goodyear, AZ

About The Position

The incumbent ensures the daily operational flow to standard related to the development process including planning and zoning, building safety, engineering, and fire. Daily support of Development Services Technician I and contract staff by ensuring that process data integrity is achieved by mentoring in a learning environment. This position will utilize both the Accela Back Office Test Environment and Accela Citizen Access Test Environment to improve system functionality and supports the department’s improvement system by being a Rapid Improvement Event team member. The ideal candidate for this position will have a minimum of 3 years of experience in a permitting or related customer service environment and demonstrate strong organizational communication via coaching mindset. The candidate should be comfortable working in a fast-paced setting and can manage multiple priorities, such as fee collection, permit intake, and front-counter customer service. Additionally, the candidate must show a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization. At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values: Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Requirements

Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency.
Community college, vocational, business, technical or correspondence schools are likely sources.
Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Minimum one year experience in a related field.
Work requires the ability to read building code manuals, permit applications, inspection results, and office procedures, as well as construction plans & documents.
Work requires the ability to perform basic math calculations, building permit fees, and insure receipts balance for finance.
Work requires the ability to write office procedures, addresses, receipts, and building permit fees.
Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. An example would be a “II” advising a “I”.
Significant - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.
Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Nice To Haves

Minimum of 3 years of experience in a permitting or related customer service environment
Demonstrate strong organizational communication via coaching mindset
Comfortable working in a fast-paced setting
Can manage multiple priorities, such as fee collection, permit intake, and front-counter customer service
Show a supportive attitude toward change
Willingness to develop new ideas to achieve results
Desire to be an active change agent in the organization
Within 3 months, demonstrate a trained level of proficiency with permitting systems, bring strong technical knowledge, leadership capabilities, and a customer service mindset.
Within 3 months, demonstrate and share daily core values and strengths within the huddle structure and participate in strengths coaching with a certified coach.
Within 6 months, build value stream relationships that support roles and relationships as evidence by engagement at all relevant standard meetings.
Within 12 months, demonstrate a subject matter expert level of proficiency with permitting systems, bring strong technical knowledge, and a customer service mindset.
Within 12 months, learn how to run reports in Accela and Project Dox that demonstrate with value stream thinking and support a continuous improvement mindset.

Responsibilities

Performs a variety of technical, administrative, and clerical support tasks for the department including counter customer services, answering phones, and email.
Accepts and reviews all building, fire, civil, and planning and zoning applications for completeness; collects fees, routes to appropriate staff, and performs related data entry.
Evaluates plans, studies, designs, and reports for completion during the permitting process.
Calculates and collects all applicable fees; reconciles daily financial batches and provides support to voids, refunds and reconciliation reports.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
Provides guidance on the work of the Development Services Technician 1 with lean techniques by organizing, prioritizing, sorting out and assigning work.
Assists with work status by reviewing the daily status report and daily audit report and utilizing both reports as a tool to ensure that there is flow and constant visibility of all projects.
Assists in resolving permit and inspection problems and providing technical expertise.
Conducts data analysis and prepares activity reports to support the timely delivery of all internal and external customer needs.
Performs other duties as assigned in support of department operations and customer service.