Development Services Representative I

City of Prescott • Prescott, AZ

1d • Onsite

About The Position

The Development Services Representative I coordinates the permit process and provides customer service to the public, developers, contractors, architects, engineers, and others in person at the counter, over the telephone, and via the Internet. This role involves assisting customers with development permit applications, receiving, logging, and routing plans and reports, and researching the completion of application packages. The representative provides general planning, zoning, and building permit processing information, including projected time frames for plan review, and tracks and monitors the status of plan reviews for internal and external customers. They serve as a primary contact for telephone, online, and in-person requests, retrieving data, answering questions, and offering clerical support. The position requires cross-training with other areas involved in private development plan review, permitting, and inspections. Responsibilities also include utilizing Department software to enter permit information, assisting customers with online permit applications at public kiosks, verifying application completeness, managing uploaded files for appropriate system formatting, compiling permit fee information, and issuing development permits. Additionally, the role processes Certificates of Occupancy, Certificates of Completion, and temporary certificates, maintains accurate records for final retention of applications and related documents, conducts research for public records, responds to information requests, prepares City Hall for the business day, and assists with fire-related duties.

Requirements

• High school diploma or equivalent
• One (1) year of recent public contact and/or telephone, administrative, and clerical experience; or any combination of training, certifications, or qualifying experience that provides the ability to successfully fulfill the essential knowledge, skills, and abilities to perform the essential functions of the position.
• Possess an International Code Council Permit Technician certification or obtain one within one (1) year from hire date.
• Knowledge of occupational hazards and safety precautions.
• Knowledge of record keeping and file maintenance practices.
• Knowledge of federal/ state/City rules, regulations, policies, procedures, codes, and ordinances related to building codes.
• Knowledge of basic construction.
• Knowledge of public request process.
• Knowledge of permitting processes online.
• Knowledge of building code, City code, and land development code.
• Knowledge of measurement.
• Skill in crucial thinking.
• Skill in making mathematical calculations.
• Skill in utilizing public relations and customer service techniques in responding to inquiries and complaints.
• Skill in organizing, prioritizing, and accomplishing work within required timeframes.
• Skill in communicating, both verbally and in writing, for administrative and technical purposes.
• Skill in researching and responding to a wide variety of questions related to the position.
• Skill in coordinating services and activities with other divisions and departments.
• Skill in using computer hardware and software related to area of assignment such as GIS Mapping, Permit Tracking Software, Outlook, Excel, Word, and Adobe.
• Ability to establish and maintain effective working relationships with state/federal/local officials, elected officials, engineers, architects, contractors, City residents, and co-workers.
• Ability to exercise independent judgment.
• Ability to read plans.

Responsibilities

• Assists customers in a professional and friendly manner in processing development permit applications.
• Receives, logs, and routes plans and reports.
• Researches and identifies the completion of various parts of the permit application package.
• Provides general planning, zoning, and building permit processing information as well as projected time frames of plan review for internal and external customers; tracks plan review process; and monitors status of plan reviews.
• Retrieves phone messages; serves as a primary contact within the Department for telephone, online, and in-person requests from builders, contractors, architects, engineers, and the general public; retrieves data from computer or hard copy files; answers and documents questions; and provides clerical support.
• Cross-trains with other areas involved in private development plan review, permitting, and inspections.
• Utilizes established Department software; enters permit information at time of application and/or assists customers at public permitting kiosks to complete online permit applications; verifies completeness of permit applications and uploaded files; manages uploaded files to ensure appropriate system formatting; and compiles permit fee information; and issues development permits.
• Processes Certificate(s) of Occupancy, Certification(s) of Completion, and temporary certificates.
• Files, maintains, and identifies status for final records retention for applications, construction drawings, specifications, and related documents received in conventional or electronic formats as a part of the permitting process.
• Supports other staff members and, as a team player, assists other personnel as needed.
• Maintains accurate records; supports the records management objectives of the Department.
• Conducts research to fulfill requests for public records from both internal and external clients.
• Responds to public and staff requests for information and research.
• Opens/unlocks City Hall; prepares for start of business day.
• Assists others with some fire related duties.
• Performs other duties as assigned.

Benefits

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Paid time off up to 20 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Free family coverage for select medical and dental plans
• Pension and long-term disability through Arizona State Retirement System
• Supplemental benefits such as deferred compensation plans and additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees