Development Services Assistant

Project Hope

6d•$44,000 - $53,000•Hybrid

About The Position

The Development Services Assistant is a cross-functional support role within the Development Operations & Donor Experience team. This position provides flexible, hands-on assistance across gift processing, donor services, and vendor operations — stepping in during periods of high volume, seasonal peaks, or staff absences to keep critical donor-facing and back-office functions running smoothly. This is an ideal role for someone who thrives in a fast-paced environment, enjoys variety in their day-to-day work, and takes pride in accuracy and donor care. Position is expected to be in Project HOPE's Washington, DC office min. 2-3 days/week (or more depending on key projects).

Requirements

BA/S in Marketing, Communications, Nonprofit or Project Management, or relevant field/experience.
Experience in donor relations, customer service, or nonprofit operations
Familiarity with CRM or fundraising database platforms
Strong attention to detail, especially in data entry and financial processing
Comfortable in a fast-paced, high-volume environment
Collaborative, team-oriented approach with a willingness to flex across functions
Strong written and verbal communication skills
Ability to maintain confidentiality when handling donor and financial information

Nice To Haves

Experience partnering with and communicating with multiple vendors and/or teams.
Experience with fundraising CRMs such as Fundraise Up and Raisers Edge NXT
Experience with project management tools like Asana and Microsoft SharePoint.
Experience with MS Excel and Word
Experience with Zendesk

Responsibilities

Respond to donor inquiries via phone, email, and CRM alongside the Donor Services Associate
Process refunds, adjustments, and donor acknowledgment tasks
Help ensure a positive, timely donor experience across all communication channels
Prepare routine correspondence and responses to constituents
Assist with suppression of prospects and donors from communications as requested
Process sustainer cancellations
Assist with gift entry, batching, and reconciliation during peak periods or staff absences
Support accurate and timely recording of donations in the CRM/fundraising database
Help troubleshoot and resolve gift-processing discrepancies
Provide backup support for vendor-related operations as needed
Assist with administrative tasks that support the broader Development Operations team
Flex across functions to cover gaps during high-volume periods or staff absences