Development Product Owner - Mid Level

USAA•San Antonio, TX

5d•$85,040 - $162,550•Hybrid

About The Position

As a Development Product Owner supporting Contact Center Technology, you will be the direct business representative on a SAFe Agile team responsible for quality management and coaching applications. You will shape the product roadmap, translate business needs into well-defined features and user stories, prioritize the backlog, and guide solutions from discovery through acceptance and release. You will work with business owners, subject matter experts, vendors, and technical teams to manage dependencies and delivery challenges, and ensure requirements and decisions are vetted, documented, and tracked. The role calls for initiative, organization, sound judgment, and the ability to influence stakeholders while navigating competing priorities. You will keep members at the center of decisions and help strengthen the contact center experience for the military community and their families. The work environment is flexible but requires working in the office four days per week. The position may be based in San Antonio, Texas, or Phoenix, Arizona. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Four years of experience in process improvement, project delivery, business or requirements analysis, or work directly related to supported business operations or product line.
Two years of experience as a Product Owner or in a closely related product role, including demonstrated success presenting product vision, roadmaps, and key insights to executive leadership and translating technical information into business impact.
Two years of experience using Jira.
Proficient knowledge of Microsoft Office products, applicable databases, and project management tools.
Proficient knowledge of multiple technical software delivery methodologies, such as Agile and Waterfall.
Proficient experience analyzing business requirements and identifying opportunities to streamline business processes in accordance with risk management frameworks and regulatory requirements.
Proficient understanding of Process Engineering methodologies and Change Management practices.
Experience independently gathering business requirements, process flows, and use cases to develop and deliver business capabilities within an approved methodology, writing user stories, and following the development process through user story acceptance.
Analytical and problem-solving skills, including the demonstrated ability to identify and analyze issues and prioritize solutions or decisions.

Nice To Haves

Strong acumen in contact center operations, including understanding of industry terminology, workflows, and key performance indicators.
Proven experience working with and integrating third-party vendor applications within a product ecosystem.
Hands-on experience with contact center applications such as voice or telephony systems, Workforce Management (WFM) solutions, and Quality Management (QM) platforms.

Responsibilities

Work with business partners and subject matter experts to understand business strategy and vision, then write, refine, accept, and prioritize stories and features that support effective, compliant solutions while balancing investment and business value.
Own and maintain a prioritized backlog for one or more Agile teams, including complete, consumable, and testable user stories with acceptance criteria.
Review and accept IT and/or business development output to ensure acceptance criteria have been met.
Represent the business and customers' perspective throughout the product delivery cycle.
Work with cross-functional teams—including user experience partners, designers, business analysts, developers, and testers—to develop, execute, and release work in alignment with program or product roadmaps.
Partner with sponsors, stakeholders, and IT to translate business requirements from relevant processes, building an understanding of needs, measures, risks, and controls for improvement areas.
Partner with change partners and key stakeholders to prepare the business for change and provide tactics and metrics for benefits, adoption, and risk, leveraging existing change management routines as needed.
Execute robust test plans, including user acceptance testing and production validation.
Contribute to Agile teams at the project level using knowledge of multiple business or system domains.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.