Development Operations Manager_Fundraising

PPGNHAIK•Honolulu, WA

29d•$64,677 - $110,000•Remote

About The Position

Under the general supervision and direction of the Director of Annual Giving, the Development Operations Manager oversees and manages all Development data entry, processes, and reporting, as well as developing and implementing new processes as needed to improve fundraising effectiveness and efficiency. The Development Operations Manager will lead the systems, data, and compliance that supports both PPGNHAIK and PPAA fundraising programs. This role has primary ownership of the Raiser's Edge database, including administration, reporting, dashboard development, and data integrity, and directly supervises two Database Specialists and a Prospect Researcher. The Manager serves as the team's subject-matter expert on data governance, gift processing, and regulatory requirements.

Requirements

BA/BS in related field required
Five years’ experience with Raiser’s Edge required, including experience managing large-scale data manipulation, building complex queries and reports, and working directly with support technicians.
Project management experience.

Nice To Haves

Extensive experience in Excel, dashboard adjustments and dataset combing preferred.

Responsibilities

Serve as the administrator of the Raiser's Edge database, overseeing system configuration, user permissions, constituent record structure, and data architecture.
Establish and enforce database standards, data entry protocols, and naming conventions.
Manage software updates, integrations, and third-party plug-ins connected to Raiser's Edge.
Oversee data hygiene, including deduplication, NCOA updates, and data audits.
Design, build, and maintain queries, exports, and reports that support fundraising, finance, and executive decision-making.
Develop and maintain real-time dashboards (e.g., via Raiser's Edge NXT, Power BI, or similar tools) tracking revenue, pipeline, and KPI performance for staff development and leadership.
Partner with the Development Leadership Team to translate data needs into accurate, actionable reports for leadership, Board of Directors, audit, and grant compliance purposes.
Continuously evaluate and improve reporting to increase efficiency.
Oversee the timely and accurate processing and reconciliation of all gifts, pledges, and other revenue types.
Partner with the Finance department on monthly and annual revenue reconciliation, ensuring development and finance figures remain aligned.
Oversee the acknowledgment and tax-receipting process.
Stay current on nonprofit compliance requirements, including charitable solicitation registration, gift acceptance policies, and donor privacy regulations.
Maintain documentation of internal controls and compliance procedures for development operations; support internal and external audits as needed.
Provide direction and supervision to the Prospect Researcher, ensuring research priorities align with major gift, mid-level, annual, and institutional giving strategies.
Ensure prospect research findings, wealth screening data, and ratings are captured in the database.
Support prospect pipelines growth and portfolio assignments in partnership with the philanthropy team.
Directly supervise two Database Specialists and a Prospect Researcher, providing clear direction, coaching, and professional development support.
Establish workflows, documentation, and cross-training.
Conduct regular one-on-ones and annual performance reviews for direct reports.
Foster a culture of accuracy, accountability, and continuous growth.
Supervises Database Specialists and Prospect Researcher, or similar positions. Provides daily work direction, approves time sheets, administer performance reviews, and participates in employment decisions.