Development Operations Specialist

Audubon Institute•New Orleans, LA

18h•$45,000•Hybrid

About The Position

The Development Operations Specialist works in conjunction with the Development Operations and Database Manager to provide strategic operational support to the Development and Development Events Departments. The Development Operations Specialist ensures the departments’ success by providing fundraising support including managing office operations, maintaining accurate financial records and donor correspondence, and providing project assistance as needed. The position requires meticulous attention to detail, superior organizational skills, and exceptional prioritization and time management skills.

Requirements

Bachelor’s degree or equivalent
Valid, state-issued driver’s license
Strong verbal and interpersonal skills (a people person)
Computer literacy

Nice To Haves

Experience in a professional office environment
Experience with Raiser’s Edge or similar database management system
Experience working with sensitive information and ability to maintain strict confidentiality
Knowledge of basic accounting principles related to gift recording
Proficient in use of Microsoft Windows products
Proficient in use of Adobe Acrobat
Broad knowledge of the principles of fundraising

Responsibilities

Serve as the Development Department’s liaison to guests who contact the department’s main telephone line and [email protected]. Responsible for responding to inquiries in a friendly, prompt, and professional manner and routing calls/emails appropriately.
Work closely with Data Entry Specialist to accurately and efficiently process donations for Development and Development Events departments, including preparing donation record forms and deposits, entering gifts into Raiser’s Edge, and processing event ticket orders in Gateway.
Lead the acknowledgement of all Development and Development Events contributions by utilizing Raiser’s Edge to generate acknowledgement letters, Honor/Memorial cards, pledge reminders, and cumulative receipts. Work collaboratively with Development officers to create personalized donor correspondence as needed.
Maintain accurate Raiser’s Edge donor records by entering notes and actions, updating biographical information and performing regular data audits.
Identify new procedures and build on established procedures that promote data integrity.
Oversee and implement the Development Department’s file retention procedures, including filing donation records routinely, uploading digital documentation to the Department’s shared drive and Raiser’s Edge, and completing document destruction as needed.
Fulfill Development and Development Events purchase orders, check requests, journal entries, and other purchasing needs in alignment with Audubon’s procurement policies.
Work collaboratively with Development officers as needed, including proposal preparation, donor tour preparation, and new employee onboarding.
Lead the review and update of all internal and external Development policies to ensure the department’s procedures are current and readily available for implementation.
Work closely with the Development Events department for benefit fulfillment of event ticket orders, including mass sponsor/patron mailings, one-off ticket requests, and Will Calls.
Ensure all raffles are in compliance with the Louisiana Office of Charitable Gaming, including applying for the charitable gaming license, submitting quarterly reports, and producing raffle cards according to state guidelines.
Provide strategic and hands-on support for Audubon fundraising and stewardship events including Scales & Ales, exhibit openings, press conferences, donor appreciation events, and Zoo-To-Do events.