Development Operations Manager/NAT
About The Position
Cradles to Crayons (C2C) is a nonprofit organization dedicated to providing children aged 0-12, living in low-income or homeless situations, with essential items like clothing, shoes, diapers, and school supplies. The organization operates through in-person volunteer engagement at its Giving Factory warehouses, an online product donation platform (Giving Factory Direct), and advocacy efforts to raise awareness about Clothing Insecurity. C2C has a strong track record, earning the highest rating from Charity Navigator since 2009 and managing a budget of $20M for FY25. This position is primarily remote, requiring proximity to Greater Boston, with occasional onsite work at the Newtonville Giving Factory. All team members are expected to participate in one in-person volunteer shift per month. The Development Operations Manager is a critical role responsible for the national development operations, including gift processing, donor data management, and fundraising reporting. This role supports donor cultivation, stewardship, and solicitation strategies, manages moves management, coordinates pipeline meetings, and collaborates with Marketing & Communications on donor communications and fundraising campaigns. The ideal candidate is adept at systems, data analytics, and relationship management, with a passion for operational excellence to drive fundraising success and impact growth. They should be a builder and executor with strong systems-thinking capabilities, exceptional attention to detail, and a commitment to optimizing processes.
Requirements
- 4+ years of experience in development operations, nonprofit fundraising, or related field
- Strong proficiency with CRM systems (Salesforce experience preferred)
- Excellent analytical skills with the ability to turn data into actionable insights
- High attention to detail, accuracy, and confidentiality
- Strong project management and organizational skills
- Ability to work collaboratively with cross‑functional teams and communicate effectively
Responsibilities
- Oversee all aspects of gift processing for the national team, ensuring accuracy, timeliness, and compliance with organizational policies and IRS regulations.
- Manage donor acknowledgment processes and ensure stewardship touches are executed promptly for the national team.
- Maintain high levels of data accuracy, integrity, and completeness within the CRM.
- Develop and document gift entry, data hygiene, and reporting procedures.
- Collaborate with Finance to reconcile gifts, resolve discrepancies, and prepare revenue reports.
- Serve as the primary development administrative lead for the organization’s CRM platform (Salesforce).
- Build and maintain national and organizational dashboards and custom reports to support national and organization-wide fundraising.
- Train development staff on CRM use, best practices, and data entry standards.
- Lead ongoing development of CRM optimization, user support, and system enhancements.
- Coordinate, gather and prepare data, and facilitate regular national pipeline meetings with the CEO, VP of Philanthropy, and Director of Corporate Partnerships.
- Prepare meeting materials as needed, including action steps, metrics, and follow‑up documentation.
- Support VP of Philanthropy in tracking cultivation, solicitation, and stewardship moves to ensure forward progress and accountability.
- Build portfolio segmentation, donor assignment processes, and performance tracking in partnership with the VP of Philanthropy.
- Collaborate with Marketing & Communications to develop and maintain a comprehensive donor communication calendar that helps donors and prospects feel more informed, connected and understand the impact of their support in meaningful ways.
- Partner cross‑functionally to implement annual organization-wide fundraising campaigns, including year‑end giving, mid‑year campaigns, and special initiatives.
- Use data insights to segment audiences and personalize donor outreach strategies.
- Ensure donor‑facing materials are informed by accurate data and aligned with development goals.
- Analyze trends in donor giving, retention, and acquisition to provide data insights and input on strategic planning.
- Recommend operational improvements, workflows, and tools that strengthen fundraising effectiveness.
- Support the development of policies and procedures for data, gift processing, and general development operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
