Development Operations Manager
About The Position
The Development Operations Manager is the operational steward of the Development Department’s systems, data, and gift processing functions. This role owns the day-to-day integrity of Virtuous CRM, ensures accurate and timely gift entry and acknowledgement, strengthens compliance and reconciliation processes, and supports the systems that allow fundraisers, marketers, and leadership to build meaningful donor relationships. The Development Operations Manager ensures that every act of generosity entrusted to St. Matthew’s House is received, recorded, protected, and stewarded with excellence. This role exists to safeguard donor trust, enable relational fundraising, and translate generosity into mission impact by building strong systems, accurate data, and reliable processes behind the scenes. St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
Requirements
- Bachelor’s degree or equivalent experience
- 1–3 years nonprofit development or operations experience
- Prior management experience preferred
- Donor database experience; Virtuous preferred
- Strong Excel and Microsoft tools proficiency
- Exceptional attention to detail
- Strong communication and collaboration skills
- Comfort in a mission-driven, fast-paced environment
Responsibilities
- Serve as the primary administrator and steward of Virtuous CRM and related fundraising systems.
- Own gift processing workflows and donor acknowledgements
- Maintain data integrity through audits and continuous improvement
- Train Development staff on CRM and tools
- Manage integrations with online giving platforms
- Supervise development operations staff and volunteers
- Partner with Finance to ensure accurate recording and reconciliation of gifts
- Support monthly and annual reconciliation
- Handle returned payments and adjustments carefully
- Maintain audit-ready documentation
- Support segmentation, list management, and campaign tracking
- Maintain campaign structure in Virtuous CRM
- Support external marketing partners operationally
- Support monthly giving and new-donor onboarding execution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
