Development Operations Manager

Growing Home•Westminster, CO

13h•Hybrid

About The Position

The Development Operations Manager serves as the lead fundraising and development professional at Growing Home, responsible for driving and executing a comprehensive, data-informed development strategy that ensures the organization’s financial sustainability and growth. This role blends strategy and execution, overseeing all fundraising, donor engagement, and performance tracking efforts. As a key partner to the CEO, the Development Operations Manager leads revenue generation across all streams while establishing clear metrics for success and accountability.

Requirements

4+ years of nonprofit fundraising experience with demonstrated success
Strong experience using data and metrics to drive fundraising strategy and decision-making
Experience with CRM systems (Raiser’s Edge/RENXT or similar) required
Proven ability to track, analyze, and report on KPIs and fundraising performance
Strong written and verbal communication skills
Highly organized, detail-oriented, and results-driven
Ability to maintain professional boundaries and strict confidentiality
Ability to work independently while managing competing team priorities to meet deadlines
Ability to maintain composure and evoke confidence during challenges and organizational changes
Ability to analyze information and use sound judgment when making recommendations, troubleshooting, or solving problems
Comfort expressing feedback in a professional and constructive manner to ensure team cohesion and understanding
Passion for anti-poverty and social justice work

Responsibilities

In collaboration with the CEO and Marketing and Communications Manager, develop and execute the organization's annual, comprehensive fundraising plan and ensure alignment with the strategic plan and goals
Manage and grow diversified revenue streams, including individual, corporate, foundation, government, events, and in-kind support
Partner with the CEO to set annual revenue goals, projections, and benchmarks
Develop and manage donor pipelines and prospect strategies, including a portfolio for CEO stewardship
Oversee individual giving strategies (cultivation, solicitation, and stewardship)
In partnership with the Director of Programs, oversee foundation and government funding strategy, including grant pipelines, submissions, and reporting, in coordination with grants staff/contractors
In collaboration with the Marketing and Communications Manager, design and implement a segmented donor engagement strategy across giving levels and supporter types
Support the CEO and Board in major gift strategy and relationship management
In collaboration with the Marketing and Communications Manager, plan and execute fundraising events and campaigns aligned with revenue goals
Support the Development Committee and CEO on event strategy and sponsorship development
Establish, track, and report on key fundraising and engagement KPIs across all revenue streams
Develop and maintain dashboards and reports for the CEO and Board (monthly, quarterly, and annually)
Track and analyze performance metrics including revenue vs. goal, donor retention and acquisition, major gifts, monthly giving, pipeline movement, events, and grants
Use data insights to refine fundraising strategies, improve donor engagement, and increase revenue outcomes
Serve as the primary administrator for the organization CRM
In collaboration with the Impact and Database Manger, ensure accurate, consistent, and timely CRM data entry, reporting, and utilization across all development activities
Establish and maintain data standards, policies, and procedures; conduct regular audits, clean-up, and deduplication
Manage donor records, gift coding, segmentation, and tracking
Coordinate with Operations and Finance on gift processing, acknowledgments, reconciliations, and accurate financial reporting
Troubleshoot CRM issues and coordinate with vendors and support as needed
Ensure all grant-related data, deadlines, awards, and reporting requirements are accurately tracked in the CRM
Maintain alignment between grant, donor, and financial records for comprehensive reporting
Support and activate the Board of Directors and Development Committee in fundraising efforts with tools, tracking, and accountability
Engage volunteers in support of fundraising and community engagement efforts
In collaboration with the Marketing and Communications Manager create donor communications, appeals, and stewardship campaigns
Collaborate with the CEO to align funding priorities with organizational priorities
Promote a culture of philanthropy across the organization by creating and leading staff trainings.
In partnership with the Impact and Database Manager, identify and implement improvements to CRM functionality, workflows, and reporting
Support onboarding and training of staff on CRM use and data best practices
Develop and maintain internal documentation and user guides for organizations databases and platforms

Benefits

Company sponsored medical, dental, and vision plans (employer pays 88% of premium for employee medical insurance; 50% for employee dental and vision insurance; 50% for dependents across medical, dental, vision plans)
Up to 5 hours of paid wellness time each week after 90 days of successful employment
Optional 403(b) plan with 5% match after 1 year
Paid vacation, sick, and holiday time
Employer paid life insurance
Optional voluntary life insurance, accident coverage, and medical and dependent FSA options available
Medical and dependent care FSA options available
Cell phone stipend
Positive, inclusive workplace
Growing organization; ongoing opportunities for professional growth and development