Development Operations Manager

Federation of Protestant Welfare Agencies•New York, NY

7d•Hybrid

About The Position

FPWA is a leading anti-poverty, social policy and advocacy organization dedicated to strengthening human services organizations and faith institutions, and advancing economic opportunity and justice for New Yorkers with low incomes. Since 1922, FPWA has driven groundbreaking policy reforms to better serve those in need. We work to dismantle the structural and systemic barriers that impede economic security and well-being, and strengthen the capacity of human services agencies and faith organizations so New Yorkers with lower incomes can thrive and live with dignity. FPWA seeks a Development Operations Manager who is highly organized with strong technical proficiency in fundraising systems and donor database to strengthen the systems, processes, and data that drive fundraising success across institutional, corporate, individual, and board giving. Reporting to the Chief Development Officer, this role requires advanced proficiency in Salesforce, along with experience using fundraising and prospect research platforms such as Instrumentl, iWave, donor databases, email marketing platforms, and Microsoft Excel to support fundraising operations and reporting. The Manager oversees all gift processing and acknowledgments and produces reports on giving levels and donor engagement. The Manager also supports donor stewardship, fundraising campaigns, event logistics, and departmental administration, including expense tracking and ongoing projects. This is a hands-on role for someone who thrives in a fast-paced environment with multiple competing priorities who consistently delivers high-quality work with accuracy, sound judgment, and strong attention to detail. The ideal candidate enjoys improving systems, managing data, and ensuring operational excellence to support fundraising goals. This is a great opportunity for a professional who cares deeply about FPWA’s mission and is eager to learn and grow within the development profession.

Requirements

Bachelor’s degree required.
3–8 years of experience in nonprofit development operations, fundraising administration, or data management.
Proficiency in Salesforce required
Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools
Excellent attention to detail, superior organizational, written and verbal communication skills
Proven success in managing multiple priorities in a fast-paced environment while meeting deadlines.
Demonstrated initiative and proactive problem-solving approach
Excellent judgment, curiosity, growth mindset and positive can-do attitude.
Commitment to FPWA’s mission and enthusiasm for learning and growth within fundraising.

Nice To Haves

Experience using fundraising and prospect research platforms such as Instrumentl, iWave, donor databases, email marketing platforms

Responsibilities

Manage FPWA’s Salesforce database as well as fundraising and development technology platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
Maintain the integrity and organization of donor, funder, and prospect information.
Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
Support the ongoing improvement of data management systems, processes, and reporting tools.
Manage departmental invoicing, expenses, and reconciliation with the Finance team.
Provide day-to-day support to the Chief Development Officer, including scheduling, expense submissions, ongoing reports and projects, and tracking key deliverables.
Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
Collaborate with the Development team to coordinate annual campaigns, appeals, and special initiatives.
Support the development of donor stewardship processes that strengthen relationships and retention.
Manage lists for solicitations, cultivation mailings, and fundraising communications.
Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.
Monitor internal workflows, deadlines, and deliverables across all fundraising channels.
Collaborate with colleagues to ensure accurate financial and donor information for proposals and reports.
Maintain organized records and documentation for the department.
Contribute to department-wide planning and evaluation processes.
Represent FPWA with professionalism and commitment to donor-centered service.
Other duties as assigned