Development Operations Manager

The Nature Conservancy•Santa Fe, NM

About The Position

The Development Program Manager I manages all development operations within the New Mexico program. The Manager I will be responsible for providing resources such as fundraising reporting, research, gift processing, stewardship, special events, and database management. The Development Program Manager I will work towards meeting the strategic priorities of the New Mexico program by developing and implementing tactics for approved plans, and completing and/or overseeing day-to-day tasks. They will interpret guidelines and analyze factual information to achieve results, improve workflow, and solve problems. They will provide recommendations and targeted training related to the functional activity they manage. The Manager I must have advanced knowledge of the systems and resources utilized including database management and Microsoft Excel. Applies knowledge to managing support and coordinating communications related to the resources. They will develop documentation, adapt processes, and participate in the enhancement of systems and tools used by the team. The Manager I will keep up-to-date on market trends and best practices in order to improve services. The Manager I works in close cooperation with any or all of the following: Conservancy staff, donors, volunteers, vendors, financial institutions, and legal and accounting professionals. They will organize and coordinate varied activities, projecting outcomes, and implementing solutions in consultation with leadership.

Requirements

Bachelor’s degree and 3 years related experience or equivalent combination.
Experience coordinating projects.
Experience with database management.
Experience with Microsoft Excel.
Experience generating reports and analyzing and interpreting data.
Experience with current technology in relevant field.
Experience working across departments.
Experience, coursework, or other training in principles and practices of relevant field.

Nice To Haves

Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
Ability to implement complex processes.
Ability to use existing technology to achieve desired results.
Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff.
Experience interpreting guidelines to achieve desired results.
Experience supervising staff, interns and/or volunteers.
Knowledge of current trends in philanthropy.
Strong organization and negotiating skills, accuracy, attention to detail and ability to manage multiple tasks.
Successful experience implementing strategic program goals.
Understanding of basic accounting principles.

Responsibilities

Manage the biannual prospect review process.
Provide data and recommendations for donors who may benefit from participation in the Hybrid Donor Program and produce follow-up analysis at periodic intervals.
Provide detailed monthly reports and work closely with Director of Finance to reconcile CRM with financial reports.
Stay up to date on current systems and processes, participate in trainings and various groups; ensure that relevant information is disseminated.
Work closely with Director of Development and Director of Finance to provide accurate and timely information needed for both budgeting and goal setting.
Participate in annual goal setting training/process.
Prepare donor acknowledgements.
Respond to requests from members of WO Treasury, Stock Gift Team, Principal Gifts Team and others who require review of lists.
Produce targeted mailing lists for all chapter communications.
Maintain constituent records in Constituent Relationship Management (CRM) database.
Process all incoming gifts through the New Mexico Business Unit.
Support Director of Development with entering donor strategies/plans and interactions in CRM database, ensuring proper stewardship and cultivation toward next solicitation.
Enter opportunities into CRM for all managed donors and periodically review with team.
Set up and maintain process to provide detailed statistics related to Marketing/Communications material responses.
Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
Manage projects with several variables, set realistic deadlines, manage a timeline, and ensure accountability.
Provide oversight of all development systems and processes for the team.
Assist with managing trustee program including keeping Guidebook current, updating the NMBU Trustee information in CRM, reviewing/responding to Trustee Liaison emails/updates, etc.
Membership liaison for NM business unit, fielding various phone calls/emails relative to membership function.
Provide input through project teams for the development and implementation of new initiatives or the improvement of existing programs.
Work is complex and may not always fall under established practices and guidelines.