Operations Leadership Development Manager

The Walt Disney Company•Vista, FL

17h•Onsite

About The Position

The Operations Training team supports Operations at the Walt Disney World Resort by delivering strategic, innovative learning experiences that prepare and develop Operations Leaders to lead their teams in creating exceptional Guest experiences. Our purpose is to ensure Leaders build their skills, confidence, and mindset needed to lead and inspire Cast Members. The Operations Leader Development Manager is responsible for the strategy, design, and implementation of leadership development solutions. This role partners closely with senior leadership to identify and translate business strategies into impactful learning experiences that strengthen leadership effectiveness at all levels. This role leads the full lifecycle of leadership development content—ensuring relevance, scalability, and measurable impact—and serves as a trusted consultant and thought partner to executive stakeholders. You will report to the Manager of Instructional Design.

Requirements

Experience creating learning solutions using instructional design models and techniques
Excellent writing, editing, and storytelling skills are required, as well as knowledge of how to write and produce video.
Ability to work with ambiguity and agility in a constantly evolving environment
Ability to present a clear, thorough content strategy to various audiences and articulate how this approach supports the learning objectives defined
Ability to quickly absorb organizational nuances and needs to “speak the language” of the client
Ability to gain credibility and influence executive audiences with strong executive communication skills
Project management experience/skills, with a high level of organization and the ability to prioritize multiple projects at once with little direction
Experience writing in a professional setting including but not limited to stories, project plans, storyboards, technical skills, designs, and/or content for learning experiences
Ability to understand business strategy and translate it into learning solutions
Experience developing in-person, computer-based, and video training
Lead development of training experiences, including guidance towards graphic design and video components
Understanding of adult learning principles and hands-on experiential learning activities
Experience presenting or engaging with all levels of an organization including senior executives

Nice To Haves

3+ years’ experience in Project Management
3+ years of experience as an Instructional Designer
Disney experience including managing Operations Cast Members
Experience with Articulate Storyline
Prior experience in designing programs for various subject matters and audiences
Proven experience with facilitating meetings to achieve objectives, such as content or information-gathering meetings
Master's degree or equivalent experience

Responsibilities

Build deep knowledge of Operations businesses to identify leadership capability gaps and proactively recommend leadership development strategies aligned to short- and long-term business goals.
Translate organizational priorities, cultural values, and leadership expectations into cohesive leadership learning journeys.
Serve as a strategic consultant to business leaders by leveraging research, observation, and performance insights to influence leadership development decisions.
Lead collaborative discovery sessions with executives, leaders, and internal partners to define learning outcomes and co-create leadership solutions, gaining alignment and commitment to initiatives.
Design and oversee engaging leadership learning experiences including instructor-led programs, virtual learning, blended solutions, cohort-based experiences, and self-directed development.
Apply adult learning principles, experiential learning, and real-world application to ensure leadership skill transfer and sustained behavior change.
Ensure learning solutions are inclusive and support diverse learning styles and leadership experiences.
Own and manage leadership development initiatives end-to-end, including scoping, planning, execution, risk management, and evaluation of outcomes, monitoring effectives and continuously improving.
Provide creative direction and collaborate with graphics and multimedia partners to deliver visually compelling and on-brand leadership learning solutions.
Ensure accuracy, quality, company nomenclature, copyright compliance, and alignment with business, legal, safety, and regulatory standards.