Development Operations Manager, National Development

READING PARTNERS•Oakland, CA

3d•$71,353 - $83,945•Remote

About The Position

Reading Partners is a leader in addressing the literacy crisis by leveraging volunteers in under-resourced schools. Our program provides one-on-one and small group tutoring to students, helping them master reading fundamentals. The Development Operations Manager (DOM) is part of the national development team, responsible for supporting fundraising efforts of approximately $30 million annually. Reporting to the National Development Operations Director (DOD), the DOM will oversee data integrity of the fundraising Salesforce database, implement development systems, and provide support services to the fundraising network, including training and customer service coordination. The DOM will also manage the part-time Gift Processing Associate. This position is remote and requires hires to reside in California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, or Virginia.

Requirements

3+ years of experience in development, fundraising, and other revenue-generating roles
1+ year of successful management experience
Experience working with Salesforce or a similar CRM database
Customer service-oriented with a demonstrated track record of strong collegial relationships
Strong attention-to-detail, ability to meet deadlines, and manage multiple, simultaneous projects
Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age

Nice To Haves

AmeriCorps, Peace Corps, or other national service alum/alumna
Experience working with event campaigns and online giving systems

Responsibilities

Oversee the processing and data integrity of donations and pledges across the network and ensure smooth operational function of systems that interact with Salesforce.
In partnership with the DOD, oversee data integrity of the fundraising Salesforce database by creating reports to audit data, devising policies, collaborating with the Salesforce team, and communicating changes and resources to the field.
Support Salesforce data analysis to track fundraising and revenue generation progress, including creation and maintenance of dashboards and key reports.
Supervise Gift Processing Associate to ensure timely and accurate gift entry, acknowledgement, and reporting in Salesforce for all gifts.
During annual budget planning, write and implement technical guidance for Salesforce.
Serve as content expert for Classy/GoFundMe Pro (online giving platform), providing training and support to regional staff.
Ensure smooth operational function of systems that interact with our Salesforce database, GoFundMe Pro (online giving platform), DonorSearch (wealth/prospect screening tool), and Conga Composer (document generation tool).
Maintain, create, innovate, and implement systems to support best-in-class fundraising across the Reading Partners network.
Oversee the processing and data integrity of all gifts across the organization.
Participate in monthly and annual revenue and cash reconciliation meetings with the accounting department.
Train development staff on best-in-class donor stewardship and cultivation processes across the RP network and lead Salesforce database trainings for the network.
In collaboration with the DOD and Salesforce team, support the implementation of Salesforce enhancement projects and communicate changes and resources to the field.
Work with our Salesforce Administrator, Accounting Team, and DOD to improve upon existing systems and processes.
Refine system for FFS, local government, and AmeriCorps grant tracking in partnership with the accounting and regional operations team.
Support the National Development department with other duties as needed.
Provide high-quality support to regional and national fundraisers through leading customer/network service efforts and training.
Serve as the primary point of contact internally for regional requests by leading on customer service initiatives, including responding in a timely and supportive way to requests for support on Salesforce or other resource needs.
Lead high-quality gifts processing trainings and presentations to RP Development network.
Manage onboarding and offboarding of new development staff as they join the Reading Partners network.
Design and create mailing lists, annual report donor list, annual appeal lists, etc.
Lead ongoing and annual updates to gift processing protocols doc, donation pledge forms, tax receipt templates, Library updates, third party gift processing, and matching gift requests.
Organize, maintain, and communicate resources to regional staff on the Reading Partners Library, Google Drive, and other platforms as needed.
Develop/update specific trainings as needed.
Demonstrate an ability to work collaboratively with the national development leadership team to develop strategic fundraising plans, create action steps, and mobilize many stakeholders to achieve fundraising goals.
Execute work in a highly organized, analytical, and data-informed manner.
Demonstrate a strong detail orientation, accuracy, and ability to develop compelling reports and communications to be used internally and externally.
Execute all work in a highly organized, analytical, and data driven manner.
Create clear project plans with diligent implementation making sure all assigned projects are thoroughly completed on time.
Identify and communicate all contributors, deadlines and expectations before and during project.
Understand vision and distill it into actionable and manageable pieces.
Internally, establish highly collaborative and trusting relationships with all team members.
Demonstrate a hunger to learn, grow, support, and add great value.
Regularly seek to understand all aspects of our model to convey externally.
Positively collaborate with an internal team to meet and exceed aggressive fundraising goals through effective development operations.

Benefits

Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums
Life and disability insurance at no cost to employees
Free Employee Assistance Program (EAP)
Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options
Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees
Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services
403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions
Flexible Paid Time Off (Unlimited PTO)
Paid Parental Leave for up to 8 weeks for birth and non-birth parents
14 paid holidays annually
One week of office closure in early July and two weeks in late December
A dynamic, mission-driven culture with a strong commitment to employee development and career growth