Development Operations Intern

Medecins Sans Frontieres (Doctors Without Borders) - United States • New York, NY

17h

About The Position

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

ROLE OVERVIEW
The Development Operations intern supports the Development Operations team, including CRM Strategy, Gift Processing, and Donor Services. The intern will learn how a large humanitarian nonprofit organization manages the technology and operations related to fundraising. They will also have the opportunity to learn about MSF's operations and international medical programs in more than 70 countries around the world. This internship is well-suited for anyone considering a career in nonprofit technology or operations. The role involves database use and various kinds of data manipulation in support of these teams.

Requirements

• Proficient in Microsoft Word, Excel, SharePoint
• Experience with CRM database management (e.g., Salesforce, Raiser’s Edge)
• Excellent oral and written communication skills
• Strong organizational skills and high attention to detail
• Ability to work independently and as a member of a team
• Genuine commitment to MSF’s principles and work
• Interest or experience in Salesforce administration or software development

Responsibilities

• Manage aspects of the data management system with supervision. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.
• Deliver small-scale projects while working within an established program management plan.
• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Respond to queries from internal or external donors or suppliers by providing information, referring more complex issues to others.
• Enter relevant information into the CRM system after each contact to ensure that the organization has quality data to enable effective customer retention and business development activities.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed