Development Manager-WR

City of Monroe•Monroe, NC

1d•Onsite

About The Position

Performs professional and administrative work as a liaison between Water Resources and developers, engineers, architects, builders, and the public. Coordinates development-related infrastructure from concept through final acceptance and the warranty period, including third-party plan and specification reviews and water and sewer system certification. Serves as the primary departmental resource for development requirements, communications, outstanding items, and project status. Work includes planning, feasibility analysis, design review, permitting coordination, construction oversight, commissioning, asset integration, and record keeping. The role maintains working knowledge of Water Resources policies, procedures, standards, fees, and development requirements and helps applicants and City staff navigate them. Work is performed in office, field, and commercial or industrial environments under the general supervision of the Water Resources Engineering Manager. The position manages new-development coordination and customer service; coordinates plan review, construction activities, inspections, testing, certification, and compliance; manages service availability requests and system development and tap fee processes; and coordinates development-related financial guarantees. It also supports NCDOT and Water Resources capital projects, facilitates communications among Water Resources divisions, City departments, developers, and other stakeholders, and develops process improvements and tools. Evening, weekend, and on-call work may be required.

Requirements

Education or experience equivalent to graduation from an accredited college or university, with major coursework in business administration, communications, public affairs, or a related field.
Three to five years of experience in business administration, communications, planning, public administration, or customer service.
Ability to establish positive working relationships with developers, builders, consultant engineers, Water Resources employees, and the public.
Ability to communicate policies, standards, and regulations to the public and convey information effectively to field personnel and professional staff.
Ability to evaluate and improve processes.
Working knowledge of construction practices, water and sewer infrastructure installation practices, and new-development practices.
Ability to review and interpret engineering plans, technical specifications, and construction documents.
Ability to manage multiple projects simultaneously.
Ability to perform light to moderate physical work, including standing, walking, climbing, lifting up to 20 pounds, and operating equipment.
Ability to work outdoors and in industrial environments, with exposure to weather, noise, construction sites, heavy equipment, and emergency response situations; evening, weekend, and on-call work may be required.

Responsibilities

Serve as the primary Water Resources point of contact for developers and people seeking information about water and sewer extensions or connections.
Participate in pre-development and pre-application meetings to identify requirements, service availability, infrastructure needs, and anticipated processes.
Coordinate Water Resources divisions and other City departments throughout development projects; track project status, outstanding requirements, responsible parties, and next steps.
Guide applicants on Water Resources policies, procedures, standards, fees, and processes, and coordinate specialized reviews with technical staff.
Review subdivision site plans, water and sewer extension requests, and new service connection requests; coordinate third-party reviews of new-development water and sewer infrastructure.
Oversee plan-review budgets, fee schedule administration, and third-party reviewer billing; coordinate review comments and track revisions, resubmittals, and resolution of comments.
Manage water and sewer system certification and coordinate building permits, inspections, preconstruction meetings, testing, utility tie-ins, shutdowns, and commissioning for new development.
Coordinate among Water Resources, developers, engineers, contractors, and inspectors; track construction deficiencies, corrective actions, testing requirements, and other outstanding items through resolution.
Manage service availability requests and outside-City service request presentations and communications.
Manage system development fee and tap fee processes and financial compliance, and coordinate applicable development-related fees and administrative requirements.
Coordinate development-related bonds, letters of credit, sureties, or other financial guarantees, including tracking reductions, releases, extensions, and expiration dates.
Manage project communications between Water Resources and the public through the Communications group; manage third-party consultant engineers representing Water Resources and liaise with project stakeholders.
Facilitate communication among Water Resources divisions, City departments, developers, and stakeholders to maintain consistent understanding of requirements and project status.
Evaluate deficiencies and inefficiencies; recommend process, procedural, or policy improvements; develop and maintain procedures, checklists, forms, workflows, and guidance documents.
Perform related duties as assigned.